YES! We have important updates just for YOU.
Join our upcoming 45-minute webinar to learn how your everyday data can be protected in a seamless and cost-effective way using a solution called SaaS Protection. It's become critical to protect your Microsoft 365 and G-Suite tools! Any attendees who request an appointment with PCA within 14 days of the webinar get a $50 gift card to a restaurant local to you. Secure your seat while you still can!
Client Spotlight
Cantalician Center is an educational, rehabilitative and occupational facility for persons from infancy throughout adulthood who are challenged by a variety of developmental and physical disabilities. They are dedicated to assisting and encouraging each individual in achieving a strong sense of dignity, security, physical, and spiritual well-being. Every program, development stage, and service provided is governed by the belief that there are no set limits on abilities and accomplishments for the people they serve.

Coming Soon: SmileBack
Starting May 3rd, PCA will launch a new feature to enhance the customer experience for all of those needing our help desk assistance. It's called the SmileBack survey. Once a service ticket is closed and the issues are resolved, you will be receiving a quick email survey. The survey is intended to rate your customer service experience in one simple click from a set of faces.

Our hope is that this feature will allow us to up the game in delivering you best in class IT by knowing exactly when to celebrate and when to improve. We value the opinions of our clients and encourage all to use SmileBack!

Vendor Feature
As the world’s leading provider of IT solutions delivered by managed service providers (MSPs), Datto believes there is no limit to what small and medium businesses can achieve with the right technology. PCA is a proud partner of Datto and together we support clients and all of their data backup needs. SaaS Protection is a leading solution we want to share with you. It takes just minutes to get started and point in time backups are created automatically across your applications three times a day. It's the simple yet solid protection you need.

Client Reviews
Over the past several years, our relationship with PCA has grown significantly. What started as an "indirect" consultation, expanded into PCA becoming an extension of our IT department. They provide timely results, interface functionality, and guidance on process implementation. The resources they provide work collaboratively with our IT staff and other departments to create logical, efficient, and lasting results. Their "boots on the ground" approach serves our company well and customer service from the team is exceptional."
- Mark Pietrocarlo, American Steamship Company

Tech Fun Fact & Trivia Question

There are many consequences to not having the right technology solution in place to protect your data. In fact, over 94% of companies who suffer from catastrophic data loss do not survive and 51% close within two years.

Q: What percent of data loss is caused by human error? The first 2 people to email the correct answer will get a $50 Gift Card to Parkside Meadow. Congrats to last month's winner: John Miller from Community Bank System!

Welcome To The PCA Team!
Please join us in welcoming Rob Newbree, the newest PCA team member! Rob is a Help Desk Specialist and will be the first line of support for all client needs. We are thrilled to be continuously growing and expanding our team!

PCA Employee Spotlight
Matt Rychlik is a Senior Network Engineer and has been working at PCA for over 13 years. He wears many hats from Network Project Team Lead to the Lead Telephony Specialist. He is very passionate about building strong relationships with clients and providing the best customer service.

When not at work, Matt likes spending his time with his family outdoors and especially likes downhill skiing and sledding with his children. Something you may not know about Matt is that he's also a Tenor in the Orchard Park Chorale!

New beginnings. New opportunities. New life. We hope you are embracing everything spring has to offer!
#WNY #SpringHasSprung #BuffaloStrong
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