Ben Walters and his team at
have set a precedent for succeeding in states that have already reopened retail - placing an emphasis on customer comfort, ease, and experience.
As the VP of Operations, Ben says, "we are trying to go above and beyond the expectations of our customers. We are offering the “new normal” with curbside pickup, online shopping and even FaceTime appointments. We are also making sure the environment to shop in is clean and comfortable. People don’t buy lighting out of need they buy it out of want, and they want to be comfortable, concise and confident in their buying...We don’t want customers to just buy from us - we want them to build a relationship with us."
for a peak into what Carolina Lanterns has been up to lately!