Tyson Neal, Vice President at Legend Lighting, and his team in Texas have been striving to constantly put their customers experience first.
Per Tyson, "First, we’ve had to take a hard look at how we process everything internally to ensure we are as efficient as possible, especially with some of our staff working remotely. Second—and no different than before the pandemic—we constantly communicate with our customers to make sure we are shifting what we sell and how we sell it to match customer needs and preferences...We adapted quickly to offer online design consultations for customers who prefer not to come in, while offering by-appointment-only meetings in the lighting gallery for those who do. This allows customers who choose to come into the gallery to feel safe knowing they will be the only customers in the building at that time, and it also helps our design consultants to be better prepared for each appointment."
Great tips, Tyson!