With libraries suspending in-person services in mid-March, AskAway moved swiftly to increase capacity to meet the needs of students, instructors, and researchers.
Institutions also committed additional hours to the January-April schedule as AskAway saw a 60% increase in the number of calls.
Institutions also decided to provide ongoing access to AskAway during the semester break (April 14 - May 15), offering essential research support during this extraordinary time.
20 new service providers received training, growing the AskAway team in order to ensure staffing levels kept pace with unprecedented usage.
Proactively increasing staffing for the May-August period meant that AskAway was well positioned to meet the 90% increase in usage reflected in the first summer term.
After a short break, AskAway will be back in full swing, two weeks earlier than usual on Tuesday, September 8.