Rumor Patrol
RUMOR: Residents should call 9-1-1 to report violations of the Stay Home Stay Safe Orders.
FACT: If there is a safety issue related to the Stay Home Stay Safe Orders call the non-emergency dispatch line at 512-260-4600 (ext. 0) to report it. Only call 9-1-1 in an emergency.

RUMOR: Bulk trash will not be picked up due to COVID-19.
FACT: Services are running as usual. That includes pick up of recycling and trash carts and up to 7 bulk items. If services are affected by the COVID-19 pandemic, the City will announce changes through social media and on our website.

RUMOR: The recycling truck will pick up anything outside my recycling cart.
FACT: The recycling truck will pick up cardboard if it is bundled. Any other recycling (other than bundled cardboard) outside the cart will not be picked up. Any other recycling (besides bundled cardboard) outside the cart will not be picked up. On non-recycling weeks, the trash truck will pick up cardboard if it is bundled and take it to the landfill. It will count as one of the 7 extra items.

RUMOR: The trash truck just drove by and did not pick up my yard trimmings.
FACT: From Monday, March 23 through Friday, May 1, yard trimmings will be collected to be recycled. Tree and shrub trimmings must be no more than four feet in length and no more than four inches in diameter and weigh no more than fifty pounds. Other yard trimmings such as leaves and grass clippings must be placed in brown paper yard waste bags and not in plastic bags. During this yard trimmings recycling period, yard trimmings may be placed in addition to your bulk items limit of seven (7) items outside of your trash cart. For more information on your trash and recycling service visit our website .