Jim was a general manager of a medium-sized consumer goods manufacturer that had seen the usual shift in business strategy caused by intense global competition. He was by most measures a successful leader who consistently produced excellent bottom line results.
As the market became saturated with foreign competition, Jim’s business unit underwent some tough cost-cutting measures in an effort to survive. Employees who had been with the company for many years often commented that they had never seen so much change in such a short period of time.
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