The One Thing Every Credit Union Needs to Learn from Starbucks

by Paul Robert


Have you been in a Starbucks lately? It’s a much different experience than just a few years ago – and not for the better, in our opinion.


Your friendly neighborhood Starbucks used to be the place to be and to be seen. So much so, Howard Schultz, the former CEO said they wanted Starbucks to be your “third place” … home was your “first”, work was your “second”, and your local Starbucks was the third place where you spent your life.

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Five Questions John Hageman, CEO, Montana Credit Union

When thinking about the future of your credit union, what's your biggest concern or challenge?


"We have to remember what got us here - taking care of our members, one at a time."

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Check out John’s credit union at montanacu.com

COMING SOON: The Credit Union Sales & Marketing Podcast

The Credit Union Sales & Marketing Podcast is an upcoming podcast brought to you by McKenna Marketing Network and FI Strategies. In each episode, your hosts will be discussing ways for you to align sales and marketing at your organization in order to move the needle and accelerate growth. Fascinating conversations about credit union sales and marketing are coming soon.

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Differentiate Your MX and EX with Empathy

by Angela Prestil


“People Helping People” has been the credo of credit unions since their founding in the U.S. Focusing on helping people differentiate credit unions from the rest of the banking industry, and it’s a beautiful way to meld business with altruism.

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Is Accountability a Dirty Word?

by Jayne Hitman


Is accountability a dirty word at your credit union? Do you see finger pointing when something negative happens? Is there a lack of stepping up and taking responsibility for outcomes?

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Beyond Tradition:

Innovation in Retail Branches

Let’s be honest – traditional branches are going extinct. Some financial institutions operate under the belief that physical retail branches are no longer needed at all, and that consumers are perfectly fine with utilizing digital technology and innovation to meet all their banking needs. They’re half right. While traditional retail branches are no longer necessary for many modern consumers, innovative branches that embrace new ideas and philosophies are experiencing business growth. It’s not about eliminating branches – it’s about innovating them to adapt to modern consumers’ preferences and needs. To initiate this process, however, financial institutions must follow four key attributes for success.

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