AUDIT SPOTLIGHT

Egregious Physician and FSED Charges Raise Alarms

By Cynthia Swanson, RN, CPC, CEMC, CHC, CMPA, Vice President of Audit Services

Freestanding emergency departments (FSEDs) have evolved from a niche access point in healthcare to a fast-growing sector. They operate in at least 32 states and saw a 75% growth rate ahead of the pandemic. Today, high concentrations of these facilities exist in states such as Texas, Arizona and Colorado.


But what does the spread of FSEDs mean for the overall cost of healthcare? In practice, FSED billing can resemble — and be priced like — a hospital emergency department even when treatment is relatively straightforward.


That’s why our audit team zoomed in on real physician and facility claims at FSEDs. We analyzed emergency medicine services reported/billed and the corresponding charges.

We focused on three questions:

  1. Are the physician and FSED really charging this much for emergency care?
  2. Is this a medical coding/billing/charge error?
  3. Are the physician’s and FSED’s charges egregious for the care provided and billed compared to their peers?

Our CEO's Favorite 4 Minutes of ClaimTalk

We pulled a clip from ClaimTalk Episode 8, which, to this day, is still our CEO Ben Krambeck’s favorite. You get a little bit of everything packed into this one — from trending changes in plan design to the progress made with reference-based pricing delivery. Most importantly, if you listen to the end, you’ll hear how much our competitors dislike us and why.

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Aurora, Colorado

Hospital Bill $50,060.92

A four-day hospital stay for the treatment of acute respiratory failure and acute bronchiolitis due to respiratory syncytial virus (RSV).


Plan

Member

Traditional Network Plan

$31,384.24

Median Commercially Contracted Price

$6,276.85

Patient Responsibility

(20% Coinsurance)

DirectAccess+

$13,008.75

ClaimDOC Allowable

$2,601.75

Patient Responsibility

(20% Coinsurance)

Savings

$18,375.49

$3,675.10

To establish savings information, ClaimDOC analyzes commercial contract pricing from data disclosed by hospitals and health plans. The audit team performs line-by-line claim audits to help clients and members maximize their savings.

Service Shoutout

"Bridget went the extra mile when I asked about an EOB we hadn't received. She looked it up and helped me realize the $200 I had paid upfront was an overpayment. Because of her guidance, I called the billing department and received a refund of $162. I would not have caught the error without her. She also reminded me that she is always available if I'm pressured to pay upfront again. I know she has my back!"

Bridget Edgington

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