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We are excited to introduce a simple yet impactful enhancement to our guest service – Service with a Name. This approach goes beyond the standard number system, providing an optional, more personalized touch that fosters a sense of familiarity and connection with our guests.
When a guest approaches the counter, we will still assign them a number for identification purposes. Simultaneously, we will kindly as the guest’s name, which we will add to the same field that we entered the number in. We will then use the name at least twice during the order taking process. For instance, “thank you, Jeff. Is your order for dine-in or carry out?” and when repeating the order, “Jeff, you had….” This practice not only streamlines our order process but also creates a family or friend-like environment, encouraging long-term repeat visits.
Implementing Service with a Name is equally effective in delivering orders to the table and drive-thru transactions. By incorporating the guest’s name into our service, we can provide a warm and personalized touch, enhancing the overall Southern Hospitality experience. For example, when a dine-in order is ready, we can approach the table with the ordering chit, which will have the identifying order number AND the guest’s name. From there, we can confirm the order with a personal touch: “Jeff, you had a Chicks Meal with Slims sauce?”.
It’s important to note that Service with a Name is a COMPLETELY OPTIONAL add-on to the already existing order taking process. The benefits are numerous, including learning regular’s names, improving order accuracy, and creating a more personal connection with our guests. This approach can also be seamlessly integrated into our drive-thru service, offering the same level of personalized service and order accuracy.
Together we can work to make Service with a Name part of our exceptional service at Slim Chickens!
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