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Heading: The DoIT Monthly

Message from the Vice President of Information Technology

Welome Back Wildcats!

While you were away, we here in the Division of IT have been preparing for your return with some exciting technology offerings to support you during the upcoming year, including the launch of our new Center for Technology Equity (CTE) in MLIB 163. The purpose of the CTE is to ensure that every member of the campus community has equitable access to the digital tools and resources necessary for thriving in today's technology interconnected world. Please join us on January 30th for the grand opening of the new Center for Technology Equity and learn more about how we are furthering our commitment to empowering the success of our students, staff, and faculty through digital literacy.

As a strategic partner for all our campus stakeholders, we are looking forward to working with you on all your technology needs in 2024 and beyond. As we embark on this year together, please invite DoIT to the table when you want to brainstorm on technology solutions to solve your business needs. When we understand better the work you do and the challenges you have, the better we can provide the right solution to solve the problem and add better values. By sharing your goals and daily challenges with us, we can provide insights and solutions that are not just immediate fixes but long-term technology solutions aligned with your vision for success.  

Please know that you can always reach out to the Division of IT for any technology-related needs or ideas you may have – we are your IT partners and invested in your success. 

Wishing you a fantastic start to the semester! 

With gratitude,

Monique Sendze

Vice President of Information Technology and Chief Information Officer

Contact VP Sendze
Section title: Did You Know?
A picture of a desktop phone and a message stating to set up your Avaya Voice Mail by February 5

The campus is switching over from its legacy voicemail system to a new messaging service built into our current Avaya telephone system. The legacy voicemail system will be disabled on February 5th, and everyone with a campus phone extension should follow these instructions to set up their Avaya voicemail inbox as soon as possible. We are making this change to eliminate duplication of software by taking advantage of a voicemail service that is built in with our existing Avaya telephony licensing. If you have any questions, please do not hesitate to reach out to Information Technology Support Services (ITSS) by emailing [email protected] or calling (530) 898-4357 for support.

Setup your new voicemail inbox as soon as possible
A magnifying glass hovering over a phone magnifying the Phish Alert Button within Outlook

Did you know that text message (SMS) phishing scams are on the rise, targeting unsuspecting individuals with deceptive messages? Phishing messages often disguise themselves as trustworthy entities, aiming to trick you into revealing sensitive information. Be cautious of unexpected links and requests for personal data. If you receive suspicious messages from unknown senders, be vigilant by reporting to your wireless carrier using the instructions below: 

Android Users: 

  • Long-press the message 
  • Select Forward 
  • Type 7726 (SPAM) 
  • Send 

iPhone Users: 

  • Swipe left on the message, tap the trash icon, then tap Delete and Report Junk 
  • If you’ve already opened the message: A Report Junk link appears at the bottom of any message from an unknown sender. Tap Report Junk, then tap Delete and Report Junk 
  • Tap Delete and Report Junk 
  • Explore the option to "Filter messages from unknown senders

After reporting a suspicious text message, block the sender to prevent receiving further messages. The actions you take to report crime contribute to the collective fight against fraud. Additionally, you can report the incident as fraud to the Federal Trade Commission (FTC) using this link. The Phish Alert Button is available within Microsoft Outlook to report phishing attempts sent to your Chico State email, but outside of the Chico State environment, fraudulent text message sent to personal phones in most cases cannot be prevented.

Read about the Phish Alert Button in our Knowledge Base
A student on his computer initiating sofware updates

Your computer may have missed essential security patches and updates while you were away from Chico State. When you return, allow time for your computer to restart and install software updates to ensure your device functions without issues. Depending on when you last restart your computer, the installation of new software can take several restarts and more time than anticipated. Spare yourself the frustration by planning ahead, and consider a routine to restart your computer each Friday to ensure that you do not miss important patches that help your computer function smoothly as expected year-round.

Read about the timing of software updates in our Knowledge Base
Section title: DoIT Around Campus
An invitation to the grand opening of the Center of Technology Equity on January 30th with a close up of a person pouring coffee into a cup and a picture of a digital donut

Grand Opening of the Center for Technology Equity at Chico State

The Division of Information Technology is thrilled to announce the grand opening of the Center for Technology Equity, a visionary program developed to play a pivotal role in bridging technology equity gaps within the campus community. Our primary focus is on ensuring that all Wildcats, irrespective of their education or background, have equal access to tools and resources. By doing so, we strive to create a campus environment where technology is a unifying force, fostering inclusivity and knowledge sharing. The Center is dedicated to empowering individuals with the necessary resources, ultimately enhancing the overall technological experience for the entire campus community. To celebrate this milestone, we invite all students, staff, and faculty to join us for a "Koffee and Kudos" event on January 30th. 

Event Details: 

  • Date: January 30, 2024 
  • Time: 9:30 am - 11:00 am 
  • Location: Meriam Library, Room 163 

What to Expect: 

  • Software Trainings: The Center will offer comprehensive software training sessions, in the form of workshops and individual sessions, meticulously tailored to the technology utilized on the Chico State campus. 
  • Technology Literacy: Through targeted initiatives and educational programs, the Center seeks to enhance the intuitive digital skills of every individual, sculpting a community where every individual not only navigates but masters the technological landscape.  
  • Technology Lending: The Center will implement a comprehensive technology lending program, allowing users to borrow essential tools such as laptops, calculators, cameras, headsets, chargers, and emerging technology tools that higher education presents a need for.  
  • Access to Hotspots: For students facing challenges with internet access at home, the center provides loaner hotspots to ensure everyone stays connected. 
  • Thought Partner: We're not just here to lend gadgets; we're here to co-create, collaborate, and innovate. Consider us your thought partner, ready to explore and elevate your technological journey to new heights.  th

Join us for a morning filled with information, demonstrations, and the opportunity to connect with fellow technology enthusiasts committed to making technology more equitable and accessible at Chico State.

An ai generated image of a modern classroom utilizing AI

Exploring the Future of Education: New Course on Generative Artificial Intelligence

The Division of IT is excited to unveil the latest project TLP has been developing in partnership with Faculty Development: a groundbreaking Canvas course designed to guide faculty through the revision of courses in the era of Generative Artificial Intelligence (AI). This course was designed by TLP staff Joshuah Whittinghill and Allison McConnell to address the fact that the world has evolved, and so must our courses. Whether you're a novice in the world of AI or consider yourself a seasoned pro, the content is tailored to meet you where you are. Embrace the opportunity to explore, learn, and enhance your teaching methodologies, and join us in adapting your teaching strategies to meet the demands of the future.

Recognizing the time constraints faculty face, TLP is offering this course 100% online and asynchronous. Do the work at your own pace, anytime, and anywhere. We understand the urgency to implement changes, and have responded by making this course a timely and convenient resource.

Enroll in Asynchronous AI Retrofit here
Section title: Ask The Expert

Help! I forgot my password.

If you forgot your password over the winter break or find that your password no longer works, you are not alone. Chico State passwords expire once per year for security purposes. The fastest way to reset it is to click the “Forgot Password” button that can be found on the Campus Portal page. If you have not yet setup recovery information in Account Center (personal email, phone number, or security questions), or if you have lost access to your personal email/phone that was setup for recovery, please visit Information Technology Support Services (ITSS) in MLIB 142 or call (530) 898-4357.

A man trying to remember his password
Visit the Chico State Portal to Reset your Password

Can setup Duo on my own, or do I have to visit ITSS?

If you got a new phone over winter break, do not forget to setup Duo on your device before returning to classes. Whether it is your first time using Duo or if you need to install Duo on a new device, please read the quick self-enrollment instructions in our Knowledge Base to get set up as soon as possible. If you still need help, please do not hesitate to reach out to Information Technology Support Services (ITSS) by emailing [email protected] or calling (530) 898-4357 for support.

A closeup of a phone with the Duo mobile app
Learn how to install Duo on your device in our Knowledge Base

How do I login to Pronto? My old login is not working.

Over winter break, the primary email address for Canvas, and all applications connected to it, changed from your address to your email address. If you are having trouble logging into Pronto or other applications that use your student email in conjunction with Canvas, please check the email address that you are using to log in. For a full list of affected applications, please see the full list on our knowledge base.

A student sitting on a bench looking at the pronto app on her phone
See which Canvas-integrated logins have changed
Section title: DoIT Serving You

DoIT's Community Impact: Innovating Communication, and Education Tools in 2023 

Reflecting on 2023, the Division of Information Technology (DoIT) has been at the forefront of transformative projects that extend beyond campus boundaries, positively impacting the North State and establishing Chico State as an innovative and dynamic campus that integrates technology into the fabric of the institution and spreads its robust technology infrastructure to benefit the community. Below are some of the IT projects that reflect the University’s commitment to community/regional engagement. 

Birds eye view of a street in Chico lined with autumn colored fall trees

Remote Connectivity for Atmospheric Research: DoIT took on the challenge of providing high-speed internet connectivity to Professor Shane Mayor's Atmospheric Lidar Research Facility near Tonopah, Nevada. This portable facility, capable of remote monitoring, collects crucial atmospheric data for research, enhancing our understanding of environmental patterns.

Radio Tower on Butte Hall: To ensure seamless communication in critical situations, DoIT installed a radio tower atop Butte Hall, Chico State's tallest building. This initiative enhances connectivity for Butte County residents, enabling them to reach out to first responders from Enloe Medical Center, Chico Police, and local Fire Departments.

Empowering Northern California Startups: ChicoSTART, an incubator supporting the entrepreneurial ecosystem across 20 counties in the North State, received a boost with high-speed internet provided by DoIT. This initiative equips startups with essential tools to launch, build, and sustain their businesses. 

Transition to Canvas LMS: DoIT facilitated Chico State's transition from Blackboard to Canvas Learning Management System (LMS) in 2023. This move not only standardizes the learning experience statewide but also provides valuable insights into student learning patterns, contributing to a more informed educational environment.

As we stride into 2024, DoIT remains committed to providing reliable, equitable, and easy-to-use technology that enrich both campus life and the broader North State community, empowering student success by investing in the community where they reside.

A collage of photos that the Division of IT has worked on in 2023 including the radio tower on top of Butte Hall and wifi support to community organizations
Learn more about the Canvas Primary Email Change for Students
Section title: Get to Know DoIT - Staff
Portrait of Sam Donlevy

Meet Sam Donlevy

Continuous Improvement Analyst for the department of Project and Change Management (PCMO)

I am an Analyst for the Process Evaluation and Continuous Improvement (PECI) team, which works within the Project and Change Management Office (PCMO). My only job is to make your life better.  


My time here at Chico State started in 2015, where I enrolled as a transfer student with the goal of getting my bachelor’s degree in public administration. After graduating, I decided to pursue my master’s degree in the same subject (because I like consistency). During my time here, I met so many wonderful people, my wife Lauren included. To be able to come back and work at this amazing campus is truly a dream come true, and while having only worked here for a year, I still pinch myself on my walk onto campus each morning because it is truly mind boggling that I get to work at the place where so many of my most cherished memories were made. 


Fun facts about me:   

I’m the father to a 20-month-old named Luca. He, along with my amazing wife Lauren are the biggest motivators in my life.

I’ve been fortunate enough to meet the late great Huell Howser AND was on an episode of California's Gold.

During my time as a student here, I was a club president.

This past year I’ve been rekindling my hobby of reading Science Fiction novels. Brandon Sanderson is my favorite author presently.  

In 2016, I was ranked in the top 10% of global Tetris Marathon players.  

I still haven’t seen all of the original Star Wars movies or the sequel trilogy.  

My hero is Fred Rodgers, because he taught me the importance of being myself, and that my feelings mattered.

portrait of Marjorie Shepard

Meet Marjorie Shepard

Instructional Technology Consultant for the department of Academic Technology (ATEC)

I am an Instructional Technology Consultant in the Technology & Learning Program.  


Simply put, my job is to support faculty with their course design and delivery.  


The past few years have been a wild ride, as TLP helped faculty pivot to teach fully online during COVID, return to campus with a new ChicoFlex mode of instruction, and then migrate from Blackboard Learn to Canvas. I strive to work cross functionally within DoIT, Faculty Development and other campus stakeholders. Practically speaking this means getting input on Team Dynamix articles and Impact “popup” messages within Canvas. 


Technology does not come easy to me but I have incredible colleagues in TLP and ATEC who inspire me and am fascinated by the roles motivation and media play in learning.  


Fun facts about me: 

Saw Roger Waters perform The Wall at the Berlin Wall in 1990. (threw that in there for Casey) 

Graduated from Chico State in ‘93 with a BS in Instructional Technology. 

Spent the late ‘90s working for startups in Silicon Valley. 

Spent a week in San Quentin (training correctional officers and lieutenants).  

My kids Joe and Ellie are about to turn 22.  

Got married in early November!  

Pageant Theater and Bidwell Park are two of my “happy places.”  

My dream has always been to work on a documentary film.  


Embarrassing but true:  

- I interviewed for my position on two separate occasions before being hired in 2011.

After spending the past 3 years on Zoom, I no longer look like this picture. 

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