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The Edge of Service® Newsletter

www.bradcleveland.com

Issue #53

Gallup's Employee Engagement Bombshell: Why I'm Not Buying It


Gallup's latest State of the Global Workplace report (2024) finds that 77% of employees worldwide are not engaged at work.


I'm not buying it. Here's why:


Why are the numbers so dire? Part of the answer can be in how engagement is defined, the sample, or the methodology. But I have two big concerns.


Continue reading...


Only 23% of the global workforce is engaged


62% are not engaged


15% are actively disengaged


Low employee engagement costs the global economy USD $8.9 trillion—9% of global GDP.


Source: Gallup’s State of the Global Workforce, 2024 Report


More stats

More Insights from Brad

Thriving in the Midst of Change: A Practical Guide for Contact Center Leaders


Knowing Your Customers


The Biden Administration's "Time is Money" Initiative


Reframing Customer Service: Three Levels of Value

Read past issues of The Edge of Service® Newsletter here.

Resource Spotlight


Traits of Engaged Employees

Use this worksheet to consider six traits of employee engagement. There is space to note the prevalence of each trait, improvement opportunities, and next steps.



More resources at bradcleveland.com 

LinkedIn Learning Course

Championing the Customer in Everything You Do

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