Kayla Ngo, owner of seven Vietnamese restaurants in Houston, the most recent one Resilience Viet Kitchen & Bar at 1140 Eldridge Parkway, has spent her entire adult life creating an entrepreneurial empire built on a loyal team through inspirational leadership.
"As an entrepreneur, there is sacrifice and time and energy in the beginning, but don't forget the end goal and have fun," Kayla says, recalling her early days in the restaurant business.
"You want to make sure you lead by example and if you take care of your employees they will take care of you," Kayla adds, noting this has been her guiding philosophy as she and her husband, Daniel Nguyen, built their Pho Binh brand
Kayla immigrated with her family from Ho Chi Minh City in Vietnam in 1991 when she was 10 years old. After getting a degree in finance from the University of Houston, she and her husband, Daniel, decided to jointly open their first restaurant. Daniel's family already had one restaurant and Kayla's business acumen and focus on guest experience made it a logical path for the pair.
Within a few years, the couple opened several more locations, finally upscaling their offerings in 2015 with Phi Binh Heights, a restaurant offering a Mom & Pop feel with elevated ambiance. Detail oriented and business savvy, Kayla built a team of workers that have stayed with them for years, making them feel more like a family.
This year, when Kayla turned her sights to the Energy Corridor to open Resilience -- another upscale concept -- she didn't have to look far to find someone to launch and manage the restaurant.
Vivian Nguyen moved to Houston from Toronto, Canada last year to work at the Ngo family restaurants. With a passion for hospitality and great respect for the way her family operated the Pho Binh dynasty, Vivian knew she would be learning from the best.
"If the team succeeds you will succeed, so make sure your team has what they need to succeed," Vivian said, explaining what she's learned since she started working closely with Kayla. "This is what I learned from her."
Vivian has overseen the launch of Resilience -- the newest Vietnamese restaurant in the Energy Corridor that offers hand-crafted Vietnamese-inspired cocktails, such as Robin Not Batman and Thai Basil Margarita as well as unique dishes like bone marrow oysters.
She has carefully built a staff based on Kayla's guiding principles and is focused on attracting a loyal clientele.
"I want them to have fun," she says of her staff. "We hire people who live and breathe hospitality."
And she hopes to instill that in the next generation of women leaders.
"Find a balance, remember to have fun and don't forget your end goal," Vivian tells her workers, repeating her mentor, Kayla's, mantra.
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