IN THIS ISSUE

• End of Month/Year is this Saturday, 12/30
• New Payroll/SAP Dashboard for Managers coming Friday
• Reminder about new Coolant Pricing goes into effect today
• 1000th Shop Opening happened last week
• Scroll down to see our P11 Supertechs
• 5 Days of Giving Shipping has begun - share your smiles with us!

Holiday Shop Hours

New Years Eve

(Sunday 12/31)

9:00 am - 5:00 pm

New Years Day

(Monday 1/1)

All Shops Closed

Personal Victories @ Take 5

The rally is many things to many people, but at it's core it is a celebration of the successes we've all contributed to as a company. This year we want to also hear from you about the personal victories that you have achieved during your time at Take 5.

• Have you finally been able to make that down payment on a home?
• Did you get the car - or pay off your car?
• Enrolled in your first college class or recently graduated?

Whatever you've achieved in your life outside of Take 5 that working here was able to help make happen - we want to celebrate that too! If you have a personal victory at any point in your tenure with us, and you're willing to share that story with us, we ask that you tell us about your personal victory so we can all celebrate with you!

END OF MONTH & END OF YEAR

It's that time again! Please make sure you are scheduled/staffed appropriately for the End of Month and End of Year process this Saturday, 12/30.

Also - ALL SHOPS should be fully utilizing the new Paperwork Handling processes and be filing all paperwork properly. If you are not yet following, please reach out to your DM immediately.

For any questions regarding the End of Month/End of Year, please email your DM or David LeBlanc

HUMAN RESOURCES

Attention Take 5 Oil Site Managers:

In addition to your SAP Subordinate Dashboard, on Friday, 12/29 you will have visibility into your Monthly Bonus - KPI Summary and Total Monthly Bonus cards.

This dashboard is updated daily, for the current period as the KPI Actuals contribute against your KPI Targets. Your November (WE 12.02.23) Dashboard will be visible and will display your 12/29 payroll Total Period Payment.

You will also be able to preview your December (WE 12.30.23) dashboard. Actuals will continue to update through the 6th day following the close of the fiscal month, at which time the period will be locked and bonus calculations will begin.

Note: For Managers hired within the period, you will not have visibility to your Subordinate Dashboard until the month following your hire - this is currently an enhancement request open with the vendor.

OPERATIONS

Coolant Exchange Pricing Update

Effective today, December 26th, the Coolant Exchange service will be priced at $140 and we will be offering a $20 discount for all customers who purchase the Coolant Exchange service.

This was communicated in a Shop Update last week, please review link in case you missed it.

1000 SHOPS

Look at how we grow!

Last week we celebrated a momentous occasion with the grand opening of our 1,000th location. This marks an extraordinary achievement, propelling the brand's growth by more than 1,400% since its acquisition by Driven Brands in 2016.

Following on the grand opening of the 300th franchised location in the U.S. earlier this year, Take 5 Oil Change continues to solidify its position as a leading player in the quick lube industry.

“This is a major milestone for our brand, which started with humble beginnings as a local oil change shop in New Orleans back in the 1980s. Since acquiring Take 5 Oil Change with only 50 locations, we have seen tremendous growth and have more in the pipeline to look forward to.” - Mo Khalid

The newest service center located in Fort Pierce, Florida, hosted a 1,000^th grand opening celebration in honor of the milestone. 

CONGRATS TO OUR P11 SUPERTECHS

Edward Smith - Shop 100

John McBeth - Shop 190

Mckenzie Boutte - Shop 599

SHARE YOUR SMILES

The first few deliveries of 5 Days of Giving began back on 12/18 and will continue all the way into January (darn you Amazon!) so we're hoping everyone is enjoying their special somethings from all of you.

Help us spread the joy!

Send pictures or videos of the recipients opening their gifts so we can all share in the fun and joy of the season. The L&D Team will compile everything into a recap video/slideshow and share in a newsletter with the field.

Send pics and videos here

SPECIAL RECOGNITION

Green Bay West - Roll day with the Beast of the East award

OPEN POSITION

Currently hiring for a DM Position in Mobile, AL.

To apply, please contact David Foster.

WOW of the Week

693- Midland-Odessa [West TexAz]

My dad normally changes my oil for me and I was right across H-E-B needing an oil change ASAP. I called and Fernando answered and told me to come on over. I got there and I told him I was a bit nervous about getting my oil change elsewhere and the pricing. He said he would get me taken care of and indeed he did! I left take 5 with new air filters that were needing a change. He didn’t make me feel pressured to get them changed but rather gave me options and a price estimate to explore my options. His team worked well together and he was such a good leader. We had some small talk and I told him I’m glad I wasn’t being taken advantage of because of my gender and he said “we don’t take advantage here, we change lives!” And indeed they do, drove off with an oil change, windshield wipers, and advice about another issue going on with my truck.

673- Dallas South [Texoma]

An attendant met me as soon as I drove up even though it was drizzling. He asked what I wanted done to my car and offered me a bottle of water. This was my first visit and everyone was so nice and explained everything they were doing and what I needed.

Shop 597- LA North [ArkLaTex]

Very quick, easy, and honest assessment of the oil change that I went there for without trying to convince me that I also need a new air filter, wiper blades, etc.. I feel like that type of dishonest upsell pitch is overly common in my experience going elsewhere before to have my truck serviced.

The ultimate thing that will keep me coming back to Take 5 though is the level of customer service that I’ve received both times that I’ve taken my truck there. The entire staff is overly professional and friendly, however I can’t overstate how highly I regard the manager guy with the beard. Simply put, the guy knows how to treat customers! Right as I pulled in, he automatically recognized me and my truck, offered me a bottle of water (and a dog treat for my dog sitting in the passenger seat), then proceeded to chat with me like we had been lifelong friends. Before I pulled out, all 3 guys working at the time stopped me to try and assist in making sure I knew how to reset the oil data before pulling off the lot. Both times I’ve come by Take 5, I’ve left feeling great about my entire experience and glad to have done business with you guys.

As someone who also works in a sales-driven business, I know that the bulk of customers who fill out surveys afterwards like this are more often than not the ones who have something bad to say rather than the silent majority who were content with how their experience went… That said, I felt so strongly about my positive experience the other day that I felt obligated to express my appreciation and gratitude to your entire staff. You’ve got my business moving forward! See you again in a few months and I hope everyone on your team has a very merry christmas!

Shop Managers and District Leaders! We have shifted the WOW submissions process over to a more manageable process. All submissions should be sent to either Jason Thompson or Brandon Lemoine for evaluation.

A few things to call out about your submissions:

• WOWS should be a real WOW moment and not just doing the expected steps or actions
• The best submissions explain what the employees did that made the customer give the feedback they did - lean into these ones
• Any submission that calls out any actions that are not what is preferred - such as extra discounting, skipping/breaking process, etc - will be ignored and not considered for publication

Want to really stand out in the WOW submissions?

• Take the extra step to reach out to a high scoring survey and speak with the customer, thank them for taking the time and get more context to what the team did/said that made the customer feel the way they did
• Provide the action that other shops can take to achieve the same level of customer experience this customer received

FINAL NOTES...

• The Communications Team is updating its distribution lists for Newsletter, Leader Letter, Updates and more - if you know anyone that is NOT getting the proper communications, please have them reach out to Communications.
• Missed last week's newsletter? Click here to view it online