September 2020 Provider eConnection
news for IPN Provider Offices
Provider Orientation Webinar | COVID-19 Funding Opportunity Announcement| PacificSource Communication Update | Cigna Communication Update | Run-Out Repricing 
Provider Orientation Webinar

IPN is hosting a webinar on September 23rd from 12-1pm MDT via Skype. Topics will include Credentialing Application Requirements, Provider Resources and Tools on the IPN Website and more! Newly contracted provider groups or existing provider groups with new staff members are encouraged to attend. 

To sign up email Michelle!
COVID-19 Funding Opportunity Announcement
from Idaho Department of Health and Welfare (DHW)

The Idaho DHW, Division of Behavioral Health, has launched a new Funding Opportunity Announcement (FOA) to establish Emergency Department Psychiatric Triage Centers (ED-PTCs). 

With a spiking COVID-19 case count and economic struggles, hospitals are experiencing a surge in the need for crisis services and ongoing behavioral health support and treatment. The purpose of this funding opportunity is to bolster ED-PTCs in areas seriously impacted by COVID-19 to provide behavioral health services during the pandemic to Idahoans suffering from a behavioral health emergency, but who do not have critical medical health needs necessitating comprehensive hospital services. 

Applications must be submitted prior to September 25, 2020. Approved funding provides between $37,000 to $225,000 per recipient. 

Questions on the application process can be directed to Anne Bloxham, Project Director. Email: or call: 208.334.5527
PacificSource Communication Update
For current information about PacificSource's action plan, coding guidelines, provider relief plans and FAQs click here
Cigna Communication Update
Real-Time Benefit Check
Real-time benefit check gives providers access to patient-specific drug benefit information through their electronic medical record or electronic health record system during the integrated ePrescribing process. This service can help reduce the number of prior authorizations and improve adherence to drug formularies.

A flyer about real-time benefit check is included here.

For current information about Cigna's interim billing guidelines and FAQs click here

Network News
The Third Quarter 2020 Network News is now available. To receive Cigna Network News, Sign Up at
Run-Out Repricing

IPN is providing run-out repricing for some terminated groups. Click the button below for a list of those affected. For more information related to these terminated groups, please contact the payor's customer service representative at the phone number located on the insured's identification card.

(P) 208-333-1513 or 866-476-1076 | (F) 208-433-4605

IPN Team
Allyssa Wood (Data Support Specialist)
Amy Campbell (Provider Contract Representative)
Barb Morris (Operations and Contracting Manager) 
Codi Tomisser (Operations Team Lead)
Frankie Campbell (Credentialing Specialist)
Gina Stewart (Audit and Quality Specialist)
Hilary Klarc (Executive Director)
Jennifer Ford (Credentialing Specialist)
Kyler Jackson (Customer Service) 
Leona Campbell (Data Support Specialist II)
Meagan Meter (Credentialing Team Lead)
Megan Smith (Payor and Operations Representative)
Michelle Ridlon (Senior Provider Services Representative
Samantha Adams (Credentialing Specialist)
Stefani Borja (Credentialing Specialist)

IPN Board of Directors
April Dillion, DO; Daniel Reed, MD; Edward McEachern, MD - PacificSource HP Executive VP and CMO; Gary Wallace, MD (President); Graham Wetherley, MD (Vice President); Hilary Klarc - IPN Executive Director; Jeffrey Hessing, MD; Jeremy Waters, MD; Joseph Williams, MD; Martin Gabica, MD; Matt Bell - PacificSource HP VP & Idaho Regional Director; and Peter Davidson - PacificSource HP CFO