"One business unit president [...] recognized that he did not understand the Internet as well as he should have. [...] Therefore, he found the brightest young person under the age of thirty in the organization, and he asked that employee to serve as his mentor on e-commerce issues. The talented young person spent the next several months schooling the head of the business. When Jack Welch heard about this technique, he asked all the general managers at General Electric to find young mentors who could teach them the ins and outs of the web."
-- Michael Roberto, in "Know What You Don't Know" (Pearson Prentice Hall, 2009),
explaining the "reverse mentoring" concept pioneered by GE in the late 1990s
"Unfortunately with XFINIFY WiFi OnDemand we are limited to the support that we can provide."
-- "ComcastJessie," an employee of the company, stating the obvious
in reply to a user's complaint about poor service, and managing
to misspell the XFINITY product name in the process.