1. Know your goal — and include respecting the dignity of the other person.
2. Be specific in your description of a problem; avoid generalities and hyperbole.
3. Stay cool, even in the face of pushback; anger and fear hijack critical thinking.
Read next: Important things for managers to remember about difficult conversations
Jill Geisler is the Bill Plante Chair in Leadership & Media Integrity at Loyola University Chicago and Freedom Forum Fellow.
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