Meaningful care coordination and more efficient clinical workflows depend on seamless data exchange between providers, specialists, facilities, and their patients. And while it has been a struggle to achieve universally, Direct messaging is one way to offer simple, secure sharing of patient data. Trends in 2018 indicate more pronounced and broad-based growth in Direct messaging than ever before. Direct message transactions increased by 63 percent, including a 35 percent increase in patients usage.*
Direct messaging offers real-time competition with the fax machine. A recent
on interoperability progress drafted by hospital organizations, including the American Hospital Association, identified security and privacy as two critical areas to be addressed to advance interoperability. Data sharing is believed to improve care coordination, patient safety, family empowerment, efficiency and cost.
The report noted stakeholders must be able to trust that shared data is accurate, secure and used in accordance with best practices and patient expectations. The movement to “kill the fax” has been underway for some time. The Centers for Medicare & Medicaid Services Administrator Seema Verma has encouraged the elimination of the use of fax machines in doctor’s offices by 2020.