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By Mark Schaefer
For years I have been fighting mildew.
I know that's a weird way to start a blog post, but stick with me. It's gonna get spicy.
Anyway. My boat. The white vinyl has these little black dots of mildew that have plagued me for years. I've tried everything to get rid of it ... probably bought 6-7 different solutions that never worked over the last 10 years.
On a whim, I took a photo of the mildew and submitted it to AI. It returned a suggestion I had never heard of before. It wasn't cheap -- $34 for the cleaner. But I took that advice without questioning it, and the darn thing worked like magic.
Since I never stop thinking about marketing, the mildew incident triggered a little alarm in my brain. I've never spent $34 on a cleaning product in my life. Seems like a lot. I had outsourced "consideration," a key marketing idea where I am supposed to do research and consider alternatives when I don't have a brand preference.
As marketers, we're always fighting for that consideration, the messy part of the sales funnel where a person weighs options, compares, hesitates, and gets nudged by ads and the sweet memory of our brand name. Consideration is our home office, the phase of the customer journey where we obsess.
I had jumped the gun, and so do a lot of other people ...
10 blue links become one answer
I was invited to speak at AdWeek this year and had just researched this very topic -- the collapse of consideration -- for my speech.
For 25 years, the internet has made consideration easy. You typed a question, Google handed you 10 blue links, and you did the work -- clicking, comparing, forming a view.
New research shows this is fading away.
1. One answer for the win
Google's AI Overviews (knowledge boxes) now appear on roughly half of all searches, and click-through to the actual websites falls by about 60% when they show up. Like my mildew adventure, the answer arrives before I ever leave the page.
If your brand is named in that answer, you earn more than double the clicks of the brands that aren't. One AI answer appears, and everyone else is invisible.
The consideration set didn't just shrink. It got body slammed.
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