Newsletter Volume 2: September 2023

Welcome to the Newest Version of the NLC Update! A moment in time…to let you in on What’s Happening at NLC with our Agents, Customers and Employees!

Company Announcements

We’re pleased to announce that our new Businessowners (BOP) program is now open to all our RI commercial lines agencies!

We concluded a successful Introduction and Pilot phase for our new BOP program in August with a limited number of our trusted RI agency partners that began back in late Q1. Our Pilot agents tested our program and provided invaluable real time feedback on our product, quote & issue process, and user experience that informed countless improvements we implemented. Now we’ve reached the point where the program is ready to immediately scale up with all our RI agents and launch with our CT and MA agents in Q4.

If you’re a RI commercial lines agent don’t miss out on the opportunity to win more small business customers with NLC and our new BOP today! And if you’re a CT or MA commercial lines agent be on the lookout for more details on our plans to launch BOP in your market very soon!

Agencies on the Rise: Trusted Insurance Alliance

We’re proud of our long association and deep strategic relationship with Trusted Insurance Alliance (TIA) and each of their member agencies. TIA was formed in 2009 by several founding independent agencies to aggregate premium, growth, and loss performance results. Today, TIA and their member agencies set the standard in RI & beyond for great customer service, quality, and excellence in the independent agency channel. We appreciate the business and look forward to growing our partnership with one of the best agency groups in the business!

"New London County Mutual has been one of our most important and loyal carriers since the beginning and we've enjoyed a mutually beneficial partnership. Not surprisingly, all of our member agencies have appointments with NLC and we continue to thrive, even in this most challenging marketplace. Thankfully, the future is bright for NLC and we appreciate being part of their success."

- Garry Mansfield, Marti Longolucco, & Ken Thompson

Directors of Trusted Insurance Alliance

MEMBERS

Thompson Insurance Group | East Providence, RI

Mansfield Insurance Agency | Westerly, RI

Apple Valley Agency | Greenville, RI

Barton Insurance Group | Cranston, RI

Hunter Insurance | Manville, RI

The Insurance Center | Warwick, RI

John J. Clarke Insurance, West Warwick, RI

Smith Insurance Agency | Pawtucket, RI

The Agency Paiva | East Providence, RI

Thorp & Trainer Insurance | Westerly, RI

Woodmansee Insurance | Wyoming, RI

Community

Thank you to Cheryl Bower! Cheryl is a Recovery Specialist and longtime employee in our Claims dept. Cheryl took the initiative to organize a food drive here at NLC for the month of July and invited our employees to contribute. She was inspired by an appeal made through her local Roman Catholic parish.

Congratulations and thank you to all who contributed! Cheryl, special thanks for your initiative and leadership on this special project!

From: Cheryl Bower

St. Vincent de Paul Place Food & Hygiene Drive

Thank you to everyone that contributed to the St. Vincent de Paul Place Food & Hygiene Drive!

From Your Donations We Collected the Following Items:

68 Cans of Meat

55 Canned Meals 

28 Cans of Vegetables

75 Boxes of Cereal (68 mini & 7 Large)

42 Boxes of Juice (40 small & 2 Large)

3 Containers of Baby Formula

60 Rolls of Toilet Paper

2 Boxes of Kleenex

13 Boxes Feminine Hygiene Products

10 Sticks of Deodorant

26 Bars of Soap

5 Bottles of Body Wash

2 Bottles of Shampoo

8 Tubes of Toothpaste

2 Containers of Laundry Detergent

1 Box of Dryer Sheets

1 Large bag of Travel Size Toiletry Items

Your Efforts Change Lives!

Employee Spotlight

IT Helpdesk Team

Tina Shepherd, Helpdesk Specialist

Sarah Leyland, Helpdesk Specialist

Sean McGirr, Helpdesk Specialist

Our IT Helpdesk Team provides invaluable technical support to our agents and employees on all our systems, hardware, and software. From setting up new agency appointments, to adding new users for system access, to trouble shooting & problem-solving system challenges when they happen our Helpdesk team is on call and ready to help. In fact, the team takes pride in being on the front-line and first to respond when an agency or employee team member needs support. 

What do you love most about your role and the work you do here at NLC?

“We look at things differently here vs other companies I’ve worked at. Here we think about helping each person vs treating the people that reach out to us like just another number.”

- Sarah Leyland

“There’s always something different or new happening that we need to respond to or solve with our agents and team-mates.”

- Sean McGirr

What makes NLC special?

“I love the way we work as a team to help our agents and team-mates across the organization.”

- Sean McGirr

“Our people. We work closely together and are part of the same local communities. Makes it easy to work with everyone here and our agents too!”

- Tina Shepherd

“We’re proactive vs reactive in the approach we try to take on communicating and resolving issues for our agents and team-mates.”

- Sarah Leyland

Employee Anniversaries

AUGUST

Carl Krauss

Senior APD Adjuster | August 14 (6 years)

Kevin C. Hoelck

Security & Technical Services Manager | August 12 (4 years)

Charit Kondepati

Software Developer | August 1 (New Hire)

SEPTEMBER

Tina Shepherd

Help Desk Specialist | September 11 (37 years)

Tony Villani

Technology Operations Manager | September 14 (36 years)

Ginger Hall

Underwriting Assistant | September 6 (30 years)

Kathy Labbadia

Senior Personal Lines Underwriter | September 21 (23 years)

Brittany Parcak

Senior Direct Bill Processor | September 27 (19 years)

Mary Loubier

Marketing Representative | September 21 (18 years)

Robert D. Arseneault

Senior Field Property Adjuster | September 24 (16 years)

William D. Hintze

Assistant Controller | September 6 (12 years)

Liz Callahan

Underwriting Manager | September 11, 2017 (6 years)

Brittany Roberts

Customer Service Representative | September 15 (2 years)

The Numbers

Despite challenging market conditions our overall new business production is up over 61% this year through July with strong results in each of our states and key lines of business (LOBs).  

New Policies Issued by State (as of 7/31):

CT +80% MA +48% RI +29%

New Policies Issued by LOB (as of 7/31):

Home +56% Auto +117%

Dwelling Fire +7% Commercial Lines BOP/CPP +32%

We take pride in being the carrier of choice for our agents and customers regardless of the market conditions. Don’t miss the opportunity in the Hard Market we’re experiencing to see what our predictability and stability can do for you and your clients!  

Strategic Relationship Focus

We’re proud of our investment in and partnership with plnar, an insurtech firm specializing in virtual claim delivery systems & services. Launched within our Claims Department in July 2022, plnar snap, a self-service app that enables customers to document interior damage in their home instantly, has had a positive impact on the service experience for a growing number of our 1^st party property claimants.

plnar snap helps customers document interior damage by simply taking & uploading photos with their mobile device. They provide a visual guide that helps the customer through the simple process of taking pics, and getting the information we need to process their claim – faster!

Other Benefits Include:

• plnar allows the claim to be processed without anyone having to enter the home or property.
• plnar eliminates extra steps and wait time that would otherwise be consumed with setting appointments and coordinating schedules with adjusters.
• Our use of plnar enables faster claim handling and payments delivered to Customers.
• The plnar app option puts the customer in control of their claim process and experience by allowing them to document interior damage at a time that works best for them.
• The plnar app is user friendly and intuitive. Our customers have found it easy to use.

Our partnership with plnar is just another example of the investments we’re making in technology solutions to help us deliver on our commitment to provide a consistently positive customer experience.  

Thank you, plnar!

Use the button below to learn more about plnar and all the services they offer!