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Uh-oh. Your Internet/phone isn't working. Now what?
Co-Mo Connect is proud to offer tech support 24 hours a day, every day of the year. But before you call them, you might be able to solve the problem on your own.
The most common issue we're seeing subscribers make is plugging this device...
... into a power strip instead of a wall outlet. What's happening is that subscribers are doing the energy-smart thing and turning their power strip off. Your service's battery backup then kicks in. This backup is a great safety feature of Co-Mo Connect service, which allows for six to eight hours of phone access should your power go out. But in this case, after six to eight hours, the battery dies and subscribers are then reporting their Internet and phone service isn't working.
The simplest solution is to make sure you plug this device into a wall outlet, not a power strip. If that's the case and your Internet or phone isn't working, the first thing to check is to make sure there are two green lights on this device, as seen in the photo above. If not, try unplugging it and then plugging it back in.
Still not working? Take advantage of our free tech support. Call (888) 256-9575 any time of the day or night. | 
