University Procurement Services News & Updates

May 2021
FY 2021 Year-End Guidance

Current Processing Times
We are currently experiencing delays in requisition processing due to the Shared Work Furlough Program and FY21 Vacation Carryover Policy. Due to this and increased requests as a result of fiscal year-end, please allow ample processing time for your requisitions. We will prioritize critical processing and payments first.

Please visit our website and review the information and deadlines to navigate the fiscal year-end process.
New Gift Card Provider...Blackhawk Networks Inc.
Our current supplier of gift cards (SVM, LLC) was purchased by Blackhawk Networks Inc.
Blackhawk Network Inc. (Supplier # 27948) has been added as a supplier in RU Marketplace and is available for placing new orders. 

Blackhawk offers a wide selection of gift cards and has a convenient website that provides an easy ordering and invoicing process. Additionally, Blackhawk has agreed to waive the processing fee previously charged by SVM, LLC. The purchase of gift cards may be made using a “Check Request Form” in RU Marketplace.

If you need assistance ordering gift cards, please contact our new Blackhawk Network Inc. dedicated sales representative Al Evans, or University Procurement Services contact Dennis DeMarino.

University Procurement Services in collaboration with BlackhawkNetwork will be hosting information sessions to go over the new order flow and answer any questions you have regarding the new platform.
Date and Time

Tuesday, June 1, 2021
1:00-2:00 p.m.

Thursday, June 3, 2021
11:00-12:00 p.m
Microsoft Teams Meeting Details

Call-in (audio only):469-373-4758
Phone Conference ID: 587 877 756#

Call-in (audio only):469-373-4758
Phone Conference ID: 565 331 975#

Strategic Sourcing
Announcing New RU IP&O Essential Supplies Catalog
University Procurement Services (UPS), in collaboration with Institutional Planning & Operations (IP&O) is pleased to announce the availability of a new internal IP&O RU Marketplace catalog entitled “IP&O Essential Supplies”. In this catalog you will find personal protective equipment and safety supplies such as nitrile gloves, Halyard N95 respirators, face shields, dust masks, three-ply surgical masks, hand sanitizer, isolation gowns, and wet disinfectant surface wipes (approved for clinical use). Please refer to the below screen capture for item details.

These items are available on campus and are in ample supply through the IP&O Essential Supplies catalog. Other RU Marketplace catalogs have been temporarily restricted for these specific items until the on-campus supply has been depleted. These supplies were purchased during the early phase of the pandemic to ensure Rutgers had a sufficient supply during the global supply chain disruptions. Now that the university is in a steady state for supply access, these materials are now available for purchase universitywide.
Xerox-Leased Copier Machine Returns
If there are any devices that need to be removed as a result of the lease reaching maturity, please have the department email the serial # to and copy
From there, Xerox will process a removal for that serial # and a Xerox carrier will reach out to that person to coordinate a date that is convenient for the staff onsite. Xerox will require an onsite contact, so it is important to include the best # for their carrier to reach someone. Given the situation, Xerox has had some issues reaching the people to coordinate as they may be working remotely, so please keep that in mind.
Upon pickup, please submit your return paperwork to

If you have questions contact Alma Ortiz.
Print Services Program (PSP) – Supplier Capabilities Videos
As a value add for our stakeholders, we have asked each of our Print Services Program (PSP) preferred suppliers to create a video to introduce their firm to the Rutgers community and to highlight their services and capabilities. We hope that through these creative videos you gain a lens into the unique and expansive services our suppliers can provide to meet all of your print service needs. The videos are available as additional resources on our website at: Find a Universitywide Contracted Supplier | University Procurement Services (
Coming Soon...ServiceNow Ticketing System
ServiceNow is the platform of choice for service management systems at Rutgers.

Over time, ServiceNow will be the replacement ticketing system for HDRT, HEAT, and various other ticketing systems used throughout the Rutgers community.

Like several other university departments/units that have implemented ServiceNow, University Procurement Services will be rolling out ServiceNow in the near future.

Stay tuned!
Happy Retirement!
Anne Farley
AP Assistant Manager
We wish our colleague Anne Farley a Happy Retirement! Thank you for your 35 years of dedicated service!