The Logical Advantage | TeamLogic IT - Computer Services. Network Solutions.
MARCH 2012
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The Logical Advantage is a monthly newsletter published by TeamLogic IT



Taking the
Worry  out of
your technologyTM
Trends in the Marketplace
The Cost of Connectivity
The definition of a mobile employee continues to broaden with the addition of new devices and services, reports iPass, a leading provider of enterprise mobility services and publisher of a quarterly publication that summarizes enterprise mobility trends and mobile broadband usage. The following information came from a recent iPass report on usage data collected by iPass across its customer base as well as results from a worldwide mobile workforce survey.

The mobile usage data indicated that while 68 percent of users did not travel during the quarter, they did log in from home. Of those users, more than 45 percent logged in from home at least twice a month, and 16.8 percent logged in more than ten times a month. Excluding the home and the office, mobile employees most often logged in from hotels (42.6 percent), airports (27.2 percent), and retail outlets and restaurants (27 percent).

The iPass survey found that only 36 percent of users were aware of how much their mobile connectivity costs their employers. Conversely, 41 percent of mobile employees have received a surprise mobility charge, and for nine percent it was more than $500.

The make-or-break factor in any mobility solution is the connectivity costs associated with it. Options are available, but most fall into one of two categories: great coverage with high costs, or lower pricing with less-than-ideal bandwidth. With more and more employees going "mobile," it is essential for companies to understand when, where and how their employees are logging in to the network in order to manage costs.
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Personally Speaking

Most businesses believe that delivering the best service results in the highest level of customer satisfaction and loyalty. At TeamLogic IT, we believe that the person-to-person connection made between us and our customers is just as important as the top-notch service we provide, and is also where true loyalty begins.

First and foremost, we ensure that our technicians have the skills, knowledge and resources to define the problem, understand it from the customer's perspective, and gather the necessary information to resolve it quickly and effectively. We also consider any measures that can be implemented to prevent that same issue from recurring.

At the heart of every customer interaction are human beings-the customer and the technician. Actions that are sometimes take for granted, such as politeness, good manners and a smile in the voice, can make or break a connection from the very beginning. As such, we take every opportunity to remind all our employees of the importance of these simple acts.

If you feel that we are delivering the best service in the market, we hope you will let us know. Better still, let others in the marketplace know so that they, too, can benefit from the service we provide.

No Spam
The Real Cost of Spam

Email communications are the lifeblood of most businesses today, both for internal communications between employees as well as external communications with customers. Unfortunately, the networks that deliver email are so efficient, it's easy to deliver "spam" using the same system.

Spam, also known as unsolicited bulk email (UBE), refers to the practice of sending unwanted email messages, frequently with commercial content, in large quantities to an indiscriminate set of recipients. Spam started to become a problem when the Internet was opened up to the general public in the mid-1990s and has grown exponentially over the years. In fact, some experts believe that spam now comprises some 80 to 85% of all the email in the world.

Spam can result in a significant decrease in productivity and a corresponding increase in administration costs. According a recent National Technology Readiness Survey, dealing with spam messages costs U.S. companies approximately $21.6 billion per year. Archiving these worthless messages also increases data storage costs and puts a strain on the efficiency of computers and servers.

Most businesses employ filters and protocols that restrict spam, but these are not fail-safe; creative spammers understand the verbiage these filters look for and continually look for new ways to infiltrate the system. If restriction controls are set too high, the system can actually block or delay authentic email that your business truly needs. Conversely, if these controls are set too low, too much spam gets through. No matter what, it is essential to remain diligent with updates to security controls; prompt removal of spam can result in greater efficiency for your employees and for your systems.

Reliability - Expertise - Trust
Tech Tips

Cloud Computing Makes Headway

Got your head in the cloud? If you don't, you're out of step with many of your IT peers.

IT execs in most companies are turning more of their attention to the cloud, and trying to figure out how to take advantage of its opportunities while avoiding the potential risks.

According to a survey conduced by Los Angeles-based research firm, Kelton Research, when asked their top priority for the next 12 months, 60% of IT leaders said cloud computing, followed by security at 58% and IT consolidation at 31%. The survey also found a big increase in companies using the cloud, up 25% in 2010 from 2009. In addition, 74% of respondents say they've allocated 30% of their IT budgets for cloud services.

All those IT pros may be onto something. Time to check the cloud? Be sure to ask your local TeamLogic IT about cloud services tailored to your business needs.

TeamLogic, Lake Mary, FL 32750 | P 407.330.0811 |

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