Issue 94 - August 29, 2023 | |
Transforming lives through healing, education, and discovery | |
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Starting Aug. 28, flu vaccines will be available from the Clinic Dispensary for clinics to order for their departments. For patient, provider, and employee updates, please review the full 2023-2024 Flu Season update.
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GW MFA Achieves Gold Star Level 9
The Gold Stars program is a list of Epic features that align with best practices. The GW MFA is one of 59 organizations that achieved Gold Stars level 9 this year. 12% of participating organizations have achieved a Gold Stars 9, and only 4% of customers achieve Gold Stars 10.
Participating organizations have completed an average of about 73% of Gold Stars items.
High-achieving organizations in the Gold Stars program are recognized annually at the Epic Users’ Group Meeting, a peer conference that welcomes Epic customers from all around the world.
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Epic Ambulatory Workflow Updates
Our patient access optimization team partnered with the Epic training team to create tip sheets to highlight important new updates to various ambulatory workflows. New tip sheets will be rolled out over the next few months as we standardize more Epic workflows. See tip sheets below:
Epic Imaging Orders Update - Aug. 30
To better communicate with GWUH radiology we have added a new field to image orders. Beginning Aug. 30 you will see the order question “Earliest date to be performed” at the top of all imaging orders and will be visible on the requisition for the patient as well:
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Upcoming Events / Deadlines | |
- GW MFA/SMHS Town Hall
- Sept. 6, Noon - 1 p.m.
- Location: Ross Hall 101 and Virtually (Link will be provided)
- We will reconvene in Ross Hall for those on the Foggy Bottom campus and online for others; all members of the SMHS/MFA Community (students, faculty, staff and residents) are invited and encouraged to attend in person.
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Larissa Unruh, MD, department of Emergency Medicine, hosts a podcast called The Disaster Project that explores the world of disaster medicine, management, response, and preparation. Guests include emergency responders, healthcare providers, disaster management experts, and government officials who share their knowledge and insight on topics such as natural disasters, pandemics, terrorism, and technological disasters.
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Adenike Goncalves
Health Information Tech., Medical Records Department
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I had been sitting in the waiting area outside of the records office for it to re-open after lunch. A gentleman came who did not read all of the postings on the door regarding what the protocols were for records requests. He by-passed me and went straight into the office asking questions and seeking service. Ms. Goncalves addressed him professionally while kindly escorting him back to the records waiting area. She answered all of his questions and told him that she would provide him with the forms that he needed to get the process completed. She saw me sitting there and asked who was first. I stated that I was. She provided both of us with a freshly sanitized clipboard and pen because the system had gone down so she asked if we could return on Thursday or if we wanted the items mailed.
While I was preparing to leave, a mother came with her 3 children and they appeared to be overheated by the weather. Ms. Goncalves went out of her way to engage the children as their mother filled out her forms for records. She offered the mother and children water as they waited. Please note that Ms. Adenike Goncalves appeared to have a cast on her leg and was rolling in her chair while not missing a beat in providing great customer service.
Thank you for your commitment to providing a positive experience to our patients each and every day!
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Submit your compliment to
communications@mfa.gwu.edu to recognize
a colleague. They could be featured in the next issue!
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The Pulse, an internal eNewsletter focused on the clinical and administrative happenings at The MFA, is designed to increase awareness, foster internal referrals, and create a sense of community within the organization. Be sure to check your inbox for The Pulse one to two times per month. Send your relevant news items and updates to marketing@mfa.gwu.edu. | | | | |
