I was returning to the US from a trip to the UK and managed to leave my passport hundreds of miles from the airport at Heathrow. I knew I had missed my plane, but still faced the trial of securing a new ticket asap. The customer service desk at American Airlines was horribly busy sorting out passenger inquires; I waited in line for ages only to be told that there was nothing they could do with my ticket and I would need to talk to my travel agent: my travel agent, in the USA, out off office hours, the day after Xmas, on a temporary mobile phone with dwindling credit that I had bought just for the trip. I thought all was lost, for sure.
You can imagine how relieved I was when I dialed the number, not expecting an answer, and the emergency team picked up. From there it was plain sailing: the Covington agent took my number so