The Technology Department is prepared to assist with issues that may occur with student devices; however, there are two things we are asking for your assistance with to help our students while learning online.
First, please have your student keep his/her Chromebook charged. The Technology Department has already experienced issues with Chromebooks that were left uncharged for a long period of time. By keeping the Chromebook charged, issues logging on to the Chromebook should be minimal.
Second, have your child email his/her teacher with any Chromebook issues he/she is having. The teacher will be able to send a message directly to the Technology Department for help. Provide as much detail as possible to the teacher so the problem can be diagnosed and your child’s Chromebook can be fixed as quickly as possible. Also, provide a phone number to the teacher where you can be reached in case the issue cannot be fixed remotely and a technician needs to get in touch with you.
Thank you for your help while we move forward with this new learning experience.