Issue: 22-03


At our annual Fall Conference and Trade Show, NCALA recognized four senior-living and residential employees who joyfully honor and enhance the lives of those entrusted to their care. Watch their videos here.

In this issue:

What YOU need to know about Clifford's Law

Senior living and scalable growth

Keeping your residents healthier and happier

Budgeting? Must-have tech for 2023

New partnership for fall-detection technology

Record set in skilled nursing deal

Message from NCALA President & CEO

First, it was incredible to see such a huge turn-out at our annual 2022 Fall Conference & Trade Show earlier this month in Winston-Salem, NC. We had the largest attendance ever in NCALA history and look forward to breaking that record in 2023! 

For two years (2021 and 2022), NCALA was happy to be able to apply a 10% discount to membership dues to help off-set the additional financial burdens to providers from COVID-19. 2023 Membership Dues renewal invoices will be emailed to providers prior to Thanksgiving this year. Please note that membership dues will go back to the 2020 rate of $19.50 per licensed bed. We look forward to working with each of you in the coming year. 


Frances Messer

NCALA President & CEO

New Emergency Visitation Protocols Now in Effect

All North Carolina adult care homes and family care homes (Facilities) must now have in place an emergency visitation policy (EVP) that will be implemented in the event normal visitation policies are suspended or changed due to a declared disaster or emergency.

The EVP should be included with the admission packet and the process

and protocol should be explained to new residents.

Pursuant to Session Law 2021-145, known as “Clifford’s Law,” Facilities are required to develop specific visitation policies to have in place in the event regular visitation policies must be suspended or limited. The North Carolina Department of Health and Human Services (NCDHHS) has prepared specific protocols for Facilities to follow in accordance with Clifford’s Law.

These protocols were published on June 27, 2022, and went into effect immediately.

Clifford's Law: What you need to know

Scalable growth 

The senior living industry is poised for scalable growth to meet pent up market demand. That brings great opportunities —and new barriers to capitalize on them.

It starts with staffing. Operators running senior living communities are in a constant race to staff up to meet growing demand. Yet finding qualified candidates to provide great care has never been more difficult, while the concurrent operational challenges can hamper a community’s ability to keep those people.

Fortunately, operators now have access to a host of tools and techniques they can use to solve today’s most pressing challenges.

In this white paper, you will learn four key steps in your scalable growth.

Read the white paper here

Keep residents happier and healthier

When Cascade Senior Living Services began operating three senior living communities in Washington state, one of its biggest challenges was ensuring consistent, quality care for residents. They turned to Optum for help.


The Optum care model and UnitedHealthcare Assisted Living Plan brought specialized health care benefits, clinical support and expert care teams to Cascade. The care teams make regular visits and help coordinate and manage residents’ total care and benefits, which include everything from therapy to sitter services.


Find out how the Optum partnership helped add a layer of care to support the senior living communities.

Keep residents healthier and happier 

New senior living tech to add to your 2023 budget

Senior living communities across the country are becoming more and more dependent on new technology with new features and enhancements. But how do you know which technology enhancements will streamline caregiver workflows and help residents maintain their independence, and which improvements are unnecessary and cumbersome? Sentrics has identified the essential technology enhancements to add in 2023. Life safety, entertainment, engagement, and technical support are the top priorities for senior living.

Must-have tech for 2023 

K4Connect and Vayyar Care Partner in advancing Fall-Detection Technology

Rencare Consulting is offering a Hybrid 80 Hour PCA Program with in-person K4Connect, senior living’s leading integrated enterprise technology platform enabling the best in care, services and hospitality for older adults, and Vayyar Care, a global leader in automatic fall detection and remote monitoring, have entered into a partnership to bring next-generation touchless, camera-free fall detection technology to senior living residents and operators across the U.S.

Falls are the number one injury risk for older adults, accounting for tens of thousands of fatalities per year and billions in annual healthcare costs. Today, this problem is further compounded by the rapid decline in the caregiver workforce that supports the fast-growing older adult demographic. To address this nation-wide concern, Vayyar Care will integrate with K4Community, K4Connect’s solution for the residents, staff and operators of senior living communities, to deliver the industry’s most advanced automated fall detection solution available.

Read more about this partnership here

Financial Solutions for

Assisted Living and Home Care

We understand the impact you have on the well-being of others. As a senior care business owner or developer, you strive to offer services and an environment that allow seniors to maintain a high quality of life as their healthcare needs increase.

Our dedicated senior care lending team is committed to helping you grow your enterprise, and we are eager to assist you in accomplishing your goals. We offer loans and financial solutions nationwide for assisted living, memory care, and skilled nursing communities, as well as home care businesses. Whether you are building from the ground up, purchasing, expanding, or improving your business, we can help.

Contact LiveOak Bank

Lument Advises on Highest-Priced SNF Deal on Record

To help Stonerise achieve its objectives, Lument’s M&A team created tax-advantaged exit structures, leveraged its buyer relationships, and delivered exceptional results despite volatile capital markets. The SeniorCare Investor reported the deal represented “the highest per-bed price for skilled nursing we have ever recorded.”

Get the full story below.

Read the full story here

The NCALA PAC needs YOU!

2023 will be a critical session in our legislature for the senior living industry and we need your help! If you missed your chance to support the NCALA PAC by purchasing a t-shirt, please consider doing so now! We have 100% cotton long sleeve shirts for sale ($25) in Maroon, Gold, and Royal Blue.

You can make your checks payable to NCALA PAC and mail to 3392 Six Forks Road, Raleigh, NC 27609. Please include a note with your size and color preference and a home mailing address.

Hybrid 80 Hour PCA Program

Rencare Consulting is offering a Hybrid 80 Hour PCA Program with in-person classroom hours being available in a virtual classroom. For more information, please contact Megan Charde at [email protected] or by calling 855-677-1188 ext. 203.

Continuing Education & Event Dates

NCALA will continue to host free monthly webinars for members in 2023 and with an online or in-person option for our Administrator in Training program.

Please check our training calendar to register for AIT training dates, webinars, and conference information. Additionally, check it often for new events. Webinars have not been Additionally, check it often for new events. Webinars have not been posted yet. Link to training calendar


We wish a happy thanksgiving to all!

NCALA is thankful for your partnership, and for the care that you provide to your residents and their families. 


Frances Messer,

President & CEO

[email protected]

Karen Brewer,

Director of Education & Business Development

[email protected]

Stephanie Toledo,

Member Services Administrator

[email protected]

NCALA | [email protected] | (919) 467-2486 |
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