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Your Voice, Our Commitment
Everything we do at MAP is focused on helping credit unions better serve their members and grow their card portfolios. Your trust and partnership make it possible.
Thank you to everyone who participated in our 2025 Annual Client Survey. We conduct this survey each year because we truly want to hear from our clients. The Net Promoter Score (NPS) is an important measure for us, and this year we scored 53.42 on the likelihood-to-refer question, with a 52% response rate - representing 78 respondents from 31 of MAP's 46 client credit unions. While this NPS marks a drop from 2023, we celebrate the results as our survey response rate doubled from prior years. Your candid feedback and engagement are invaluable.
We retooled this year's survey to include fewer questions and added an option for respondents to provide comments and feedback on each question. The qualitative insights help us identify gaps we can address to be a better partner and do a better job of serving our clients. Themes that emerged from the feedback include: maintaining service ratio guarantee through growth, continuing to prioritize delivery, increasing client advocacy in the credit union industry and payments landscape, and continuous improvement with communication and responsiveness for clients.
As an industry benchmark, an NPS between 30 and 70 is strong—but what truly matters is how we apply this feedback to improve your experience. Your insights drive our actions, and we are committed to putting them to work.
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