PDC Messenger
Volume 11, May 2019, Edited by Dave Smith
The PDC Messenger is e-published eight times a year on months our flagship PDC Post does not appear. The Messenger provides useful information empowering professionals to advance in their careers.
There are lots of exciting things happening at the Professional Development Collaborative. We're especially proud of the quality of the training we provide to working and unemployed professionals. Our workshops are high quality and affordable. For example, this June 14, we're presenting for the first time Developing Your Emotional Intelligence (EQ) for Personal and Career Success , led by Kathr yn McGlynn, a certified EQ Trainer.
Kathryn consented to being interviewed by the PDC Messenger for this issue.
PDC : Kathryn, you have a very impressive professional background including being an Emotional Intelligence (EQ) Development Trainer, an expert in NeuroLinguistic Programming, and you're also a Certified Hypnotist. How did you get into Emotional Intelligence training and, broadly speaking, what is it about and what are its benefits?
Kathryn : I received specialized training in developing EQ in 2007 through the National Guild of Hypnotists. I learned not only hypnotic techniques to help clients develop their EQ but also many NeuroLinguistic Programming (NLP) processes for clients to use on their own and out in the field, so to speak, and in their daily interactions with others, both personally and professionally. I'll be sharing a number of these simple, yet highly effective, NLP processes with workshop participants.
A simplified description of EQ would be that it is a person’s ability to recognize their own and others' emotions, to understand the powerful effect of those emotions, and to use that information to guide their thinking and behavior.
EQ has many benefits. People make better decisions by choosing their words and actions more wisely, which leads to less stress for themselves and others around them, and that leads to better communication and better outcomes.
PDC : Doesn't everyone naturally have emotional intelligence, and if so, can it be grown, or is it fixed throughout life? If it can be grown, how would this workshop help that process along? 
Kathryn I think we are all born with some level of Emotional Intelligence. Whether we cultivate it and develop it determines how well we utilize it.
Everyone who attends this EQ workshop will receive a self-assessment EQ test. There are various components of Emotional Intelligence which involve personal competence and relational competence. Participants will be able to identify the areas in which they have strengths, as well as the areas in which they can seek improvement. We will be doing individual as well as group exercises to raise awareness of new behavioral skills to use in each area. So no matter how good or bad one is at EQ initially, they can improve with time, tools, and practice.
PDC : How would developing emotional intelligence help a person personally, and in their career?
Kathryn : Employees are able to work more easily on a team when they have higher emotional intelligence. People with higher EQ communicate better with team members than people who may not be in tune with their emotional intelligence. They share ideas and are open to and respectful of others’ ideas. They are more likely to trust coworkers and value their ideas and input.
The way we react to differences or disagreements in personal relationships can create hostility or, with emotionally intelligent responses, we can initiate the building of safety and trust and greater intimacy with those closest to us.
PDC : Let's suppose you're working in a professional position and having trouble with your boss, or seeking to get a promotion. How would sharpening your EQ make a difference?
Kathryn : Before you react to something or someone who frustrates you, give yourself time to develop your thoughts and consider the consequences. In taking time to self-reflect, you’re able to communicate your developed idea in the most effective way possible. Someone low on the EQ scale may lack the social or communication skills to talk effectively about problems or concerns that affect them. You can ask them questions, which will help you better assess their thoughts, needs, and opinions.
PDC : Are there gender differences? In general do women have a better EQ score than men? Should men even care about their EQ and instead just focus on their marketable technical skills?
Kathryn : The research is mixed, with some studies suggesting women are, on average, better than men at some forms of empathy while other studies show that men do better than women when it comes to managing distressing emotions. I think men and women can both learn to cultivate their ability to learn new skills, stretching beyond their current comfort zones, and experimenting with different, updated responses as opposed to old, familiar, unhelpful patterns of reaction.
PDC : Many of our workshop participants are between jobs. How would improving their EQ make a difference in, for example, networking with others, or interviewing?
Kathryn : During the interview or networking event, gauge the listener's level of interest. If they look disengaged or perplexed by something you've said, engage them by asking questions and then listen deeply. For many years, I have asked my EQ clients, "Which is more important?" I'll hold up 2 pictures. One shows a caricature of someone with large ears. The other shows a caricature of someone with a large mouth. "Which is more important?"
PDC : Thank you Kathryn for sharing your knowledge about EQ with the Messenger . And for conducting your June 14th workshop on "Developing Your Emotional Intelligence (EQ) for Personal and Career Success." Can you recommend a book on this topic? Also, how could our readers get in contact with you to learn more about EQ?
Kathryn: Thank you, Larry. I'm looking forward to helping folks expand their emotional   
repertoire and become life-long experimenters of their infinite capacity for growth. There are any number of excellent books about EQ. Why not start with the now-famous book that brought EQ to the awareness of the public in 1995: Emotional Intelligence: Why It Can Matter More Than IQ , by Daniel Goleman.
My contact info is, as follows: online at www.hypnosis.ws . I can be called at 781-340-2146. My email address is: ybglum@juno.com
PDC Updates
Our flagship publication, the PDC Post, provided thoughtful and helpful articles about older workers in April. The July 2019 Post will be focused on groups and organizations that help people find work. If you've been helped by an organization to find work let us know. They deserve mentioning.
We’d also like to again mention we welcome new writers to our staff. Article authors are guaranteed an audience of over 4,000 professionals, and the opportunity to attend at no cost or low cost future PDC workshops.

By the way, we have some excellent workshops scheduled for May and June. Click on the links below to read more about their content. Also in this issue we offer a different perspective on today's "boom” economy by our editor, David Hugh Smith. Larry Elle, President, Professional Development Collaborative
Employers desire senior workers. But many jobs they want filled are low-level

News publications -- print and on-line -- tell us this is the golden age of getting a job. Whereas ten years ago multitudes of job-seekers often chased the same opening, today sometimes several employers chase the same worker. The tables have turned.
Here in Greater Boston, for example, restaurants fearfully are making more generous offers to employees to prevent them from being poached by the new casino in Everett.

Several days ago The Christian Science Monitor published an article about where the workforce is “booming.” The article states: “Increasingly, senior employees are staying in the workforce, either holding onto their jobs long beyond traditional retirement or returning to work after retirement. And companies, which once tried to push seniors out the door, are waking up to the potential value that they offer.”
But like other publications that have written about this good news for older workers, the Monitor article focuses to a large extent on non-professional, non-creative jobs for seniors. It mentions McDonalds’ and CVS’s efforts to recruit and accommodate older workers, along with caregiving jobs, and slots in hospitals and senior-care homes.
There’s nothing wrong -- and much to be desired -- about caregiving jobs, along with many other types of positions that are more easy for senior workers to pluck. But what about older workers who see themselves, say, wearing a tie and strapping themselves back into an office chair?
Here’s where organizations like the PDC can help. With fresh qualifications earned at PDC workshops, employers may be less likely to look at a 62-year-old applicant as someone ready to “settle” during “their final act” as a worker.
The PDC offers courses like this Thursday’s “ Building a Successful Consulting Practice .” From 9 am to 4 pm at the MassHire Metro North Career Center in Cambridge, participants will learn how to better create their own work life and increase their consulting income. And along with how-to courses like this one, the PDC offers workshops to beef up qualifications that can appear on resumes -- courses about grant writing, for example, and project management, and agile and scrum fundamentals.
Of course there are many other options for older workers to learn -- and signal they are more interested in, say, being a corporate sales executive then selling fries at a McDonald’s drive-through window. For example, the Winter and Spring 2018 issues of the PDC Post offered advice on taking courses on-line.
That said, the most important component to finding one’s right next employment role may be self-reflection. It could help to get very quiet and set aside one’s formidable to-do list and listen to what comes to mind. And to consider, for example, what unique qualities, what unique talents, one has to offer, and how these can help others, including a new employer .   -- David Hugh Smith , PDC editor


May 30: Building a Successful Consulting Practice , 9 am - 4 pm, with Bruce Katcher, MassHire Metro North Career Center, 186 Alewife brook Parkway, CAMBRIDGE, MA
June 14: Developing Emotional Intelligence (EQ) For Personal & Career Success , with Kathryn McGlynn, 10 am - 1 pm, MassHire Metro North Career Center, 186 Alewife brook Parkway, CAMBRIDGE, MA
June 21: Double Your Productivity: Get Control of Your Time and Your Life , with John Chapin, 10 am - 1 pm, MassHire Metro North Career Center, 100 TradeCenter, G-100, WOBURN, MA