The Ride Rundown

Access-a-Ride Customer Portal

A convenient web-based tool to help customers manage trips anytime, anywhere.

Key features include:

Usable on desktop or smartphone.
View and cancel scheduled trips.
See near-real-time ETA of arriving vehicles.
Book trips to/from addresses that have already been added into the portal.

If an address needs to be added, call 303-292-6560

Screenshot of Customer Portal user interface on a computer

Meet the People Who Move You

We’re excited to recognize Francisco Sanchez in this quarter’s employee spotlight! Francisco recently received wonderful feedback from a customer who shared: “I just want to say [that] Francisco Sanchez who works on the AAR reservation line is amazing and is always helpful. Thank you!”

Meet Francisco Sanchez, Bilingual AAR Reservation Agent

Fun Fact: When not booking rides he enjoys biking, learning about Colorado history and DJing.

Motto: “Fulfill your dreams today; don’t leave it for tomorrow.”

His coworkers admire that despite overcoming many obstacles in life he continues to have an optimistic outlook.

Photo of Francisco Sanchez sitting in a chair

Thank you, Francisco, for the positivity, professionalism and care you bring to our customers every day. You make a tremendous difference!

Did You Know?

Have a new device? Please let us know!

The Access-a-Ride customer profile must be updated when using a new mobility device. Call 303-299-2960 to do so.

All manual and power wheelchairs must fit within a 30” x 48” footprint, including vertical space, and cannot weigh more than 800 pounds while occupied.

Woman in a wheelchair getting onto lift on a access-a-ride vehicle

Get in Touch

Access-a-Ride:	303-299-2960
Reservations:	303-292-6560
Same-day cancel or questions:	303-480-2000
Customer Service:	303-299-6000
Lost and found:	303-299-2880
Replacement ID card ($5):	720-844-7096
LiVE:	720-944-4346
Access-on-Demand questions:	303-299-2530
Access-on-Demand trip booking (Metro and zTrip only):	303-244-1388
Enroll for Access-on-Demand

Add 720-994-6560 to your contacts to avoid missing calls from RTD about certification and program updates.