Customers who remain enrolled in our e-Bill paperless billing program through January 31, 2021, will automatically be entered in the Go Paperless with e-Bill Sweepstakes for a chance to win one of two Kindle Paperwhite e-readers from Invoice Cloud, the Service Authority’s online bill payment service provider.

Customers not already enrolled in e-Bill are encouraged to sign up for paperless billing by January 31, 2021, to be entered in the sweepstakes. Simply click here and log in to your Service Authority account. Customers who have not established an online account can select the "click here" link above and select “Create Online Account" on the Account Login web page. Once logged in, click on “e-Bill Preferences” in the “My Account” menu and select the option to sign up for e-Bill.
Invoice Cloud will conduct a random drawing in early February 2021 and notify the two winners by email, phone or mail based on the contact information listed in those customers’ Service Authority accounts. To read the official rules of the sweepstakes, click here.
With most Prince William County students attending school online this fall, the Service Authority’s new H2Go Kids Virtual Classroom makes remote lessons available whenever and wherever students are learning.

The new program includes age-appropriate presentations on a variety of water and environmental topics and aligns with the Virginia Standards of Learning. Elementary and middle school teachers or homeschool families seeking additional resources to complement their lesson plans can request a real-time presentation or a pre-recorded video presentation. Both options include activity sheets to supplement the lessons.

“When it became clear we would not be able to go into schools because of COVID-19, we needed to create an online alternative,” said Education & Outreach Assistant Michelle Bouchard.

Since launching H2Go Kids Virtual Classroom in late August, local teachers have requested presentations for more than 150 classes and 3,800 students through October 2020. 

To schedule a virtual classroom presentation, contact the Service Authority’s Community Outreach Department at or click here to learn more about available lessons.

Am I responsible for the water and sewer lines on my property?

Yes. Customers are responsible for the maintenance, repair and replacement of the service line that conveys drinking water from their meter to their house as well as the sanitary sewer lateral that carries wastewater from their house to the state right-of-way.
Save while you shower! According to the U.S. Environmental Protection Agency, taking a shower uses between 10 to 25 gallons of water whereas taking a bath can use up to 70 gallons. 
What made you want to be a member of the Service Authority’s workforce? 
I heard it was a great place to make a career and had good people.

What do you like best about working for the Service Authority?
That’s easy. My coworkers. Hands down, they’re collectively the
best group I’ve ever worked with.

What have you found most challenging since joining the Service Authority?
I’d say learning new things. My background is the automotive industry. We have a dynamic job in the Collection & Distribution Department, and there’s always an opportunity to learn something new or find a better way to do something.

What do you do for fun outside of work?
I spend time with my beautiful wife, Angela, and my two sons, Jac and Evan. When I’m not with them, I train in Brazilian Jiu Jitsu under professor Chad Lebrun.

Did You Know?
Joseph raced motocross for almost 20 years and won the Maryland state championship three times in his racing class. 

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