Excessive sidewalk and driveway salt can wash into our local waterways, including our drinking water sources. Prevent harm to our precious rivers, streams, lakes and the Chesapeake

Bay by using salt properly:

Visit our website for more information: https://bit.ly/4hKLLLX

Prince William Water has several options available for customers needing assistance with their water and sewer bills:

• Call our Customer Service Department, Monday-Friday, 8 a.m.-5 p.m., to discuss flexible payment arrangements or extensions.

• Visit our Financial Assistance webpage by scanning the QR code above for information about our Temporary Assistance Program (TAP) and other community resources. 

If you are able to help others in need, consider the following:

• Donate to TAP.

• Pay a friend’s, neighbor’s or relative’s Prince William Water bill through our Helping Hand program.

We have launched Prince William Water’s first podcast! “Behind the Tap” is a quarterly video podcast where we will interview team members, answer customer questions and highlight how we can all protect water resources.

The first episode focuses on Imagine a Day Without Water. Communications & Community Engagement Director Kathy Bentz interviews our Deputy General Manager/Chief Administrative Officer Ari Nelson, and they touch on important topics like wise water use; smart salt use; and proper disposal of fats, oils and grease.

“Behind the Tap” demystifies how we deliver clean drinking water and reclaim wastewater for our 380,000 customers in Prince William County. The podcast and related content are available on our website at https://bit.ly/48ksiyu. You can also follow “Behind the Tap” on YouTube, Spotify and Apple Podcasts.

Prince William Water is committed to delivering clean, safe and reliable water—every time you turn on the tap. Behind the scenes, our employees work around the clock to maintain 99.999% service reliability.

Eco the Guardian is a mighty water protector with a heart full of care! Eco shields aquatic life from harm, ensuring reclaimed water nourishes and sustains thriving, healthy environments. When winter arrives, Eco suits up for the season, reminding everyone to be salt smart and protect their pipes by properly disposing of fats, oils and grease! Being smart about salt prevents extra salt from sneaking into our waterways. Protecting your pipes can stop clogs that might damage them or cause sewer overflows.

Prince William Water employee teams compete in water and wastewater industry challenges that sharpen the essential skills needed to deliver safe, reliable service. In September, our wastewater team competed for the first time in events focused on lab testing, safety and maintenance.

In October, our drinking water team—the Hammerheads—participated in the statewide Utility Rodeo in Roanoke. In Hydrant Hysteria, we won first place overall and our women’s team was competitive in their division.

Other Hammerheads took first place in meter assembly and pipe tapping. These first-place wins qualify them for a national competition.