We're nuts about
helping our customers!
Do you need support? Are you a new client or a new employee of a client or do you just need a little refresh on how to request service from EZ Micro? Whatever the reason you are reading this article, here are the details for reaching us!
Our Dispatch Coordinator is the center of our support team. Any issues you experience should be reported here first by opening a Service Request using one of the following methods. Our service desk is available from 8:00 AM EST - 5:00 PM EST Monday through Friday.
Simply send an e-mail to firstname.lastname@example.org. The subject line of the e-mail will become the Summary of the Service Ticket. The body of the e-mail will be posted to the Detail Description section of the Service Ticket. Please provide as much information as possible so we can handle the request accurately and quickly.
If you do not have access to the EZ Micro Solutions Service Portal please contact us and request access. The support portal can be accessed by going to www.myezmicro.com. This will show you all of tickets for your organization and the current status of those tickets. Additionally, new tickets can be created and information can be added to existing tickets. In addition, depending on your restriction level, you'll be able to view all of your past invoices with EZ Micro as well as view the details of all of your managed devices (servers, firewalls, PCs, etc.).
Standard Phone Support
To reach the EZ Micro Solutions call 610-264-3991. If you should need assistance after hours, weekends, or holidays, please press 3 to have the Engineer on-call notified of your situation. Please note, our Emergency Rate applies after-hours, weekends and holidays.