Please remember that Providers must answer their Phone Messages within 72 hours.

AAPHC's BUS-110 Policy "Timely Completion of Telephone and Web Encounters in the EHR" specifies that Phone Messages should be addressed by a Provider within 72 hours.

I am sending out this reminder because the Patient Service Center has been overwhelmed with repeat phone calls from our patients calling back multiple times for the same requests.

Please try to prioritize answering Medication Refill requests first since these are the majority of the calls. Also, please remember that if you were the patient that you would want your medication refilled as soon as possible.

Please review the BUS-110 Policy on SharePoint.  You can access the policy HERE.

Sincerely,

Edward Vance, M.D.,

Chief Medical Officer

November Health Observances & Awareness

• November 1–30
• Alzheimer’s Awareness Month

• COPD Awareness Month

• Diabetes Month

• Diabetic Eye Disease Awareness Month

• November 6-12:
• Diabetes Education Week

• November 13-19:
• Nurse Practitioner Week

• November 17:
• Great American Smoke Out

This week we are going over a very commonly used unspecified code. Please review more specified codes when selecting diagnosis code for patient:

N91.2 - Amenorrhea, unspecified

N91.0 -  Primary Amenorrhea – when you are late to start your period for the first time.

N91.1 -  Secondary Amenorrhea- when you miss a period for 3 months in a row or more.

Patient Service Center Goes Pink for Breast Cancer Awareness Month

In recognition of Breast Cancer Awareness Month, the Patient Service Center staff decorated a tree with honorary ribbons of family members, friends, and co-workers’ names that have/had breast cancer. 

"Special recognition goes out to our own Mrs. Margaret King who is a SURVIVOR for over 21 years. Greta, as she loves to be called, was diagnosed when she was only 23 years old. She is small in stature and big in heart, integrity, and determination," says Carolyn Maddox, PSC Manager.

It's this love and support that makes AAPHC so special! We really are one big family! 

Women's Center Team Shines with WALB Commercial Shoot

Kudos to Dr. Sheena Favors and Michele Holzman, CNM, on their successful commercial shoot with WALB.  They are both natural TV stars! Look for their commercials to start airing on a TV near you soon. 

Lee Medical Arts Celebrates Halloween with Treats for the Littles! 

Our Leesburg team always shows up for their patients!  On Halloween, the team made sure to surprise their pediatric patients with lots of candy. We just know the patients (and their parents) appreciated all the fun Halloween surprises and treats! 

Mirian Worthy Shows Off their Trick-or-Treat Fun

The team at our Women's Health Centers got into the Halloween Spirit on Monday!    Check out the photos from their Trick-or-Treat event with their little costumed cuties!