A Better Way Forward in 2020
Autumn is upon us and now is a very exciting time for the team. For our 2020 events, PD programs have been launched, registrations are coming in and much of our focus shifts to delivering spectacular experiences for our clients and delegates when they arrive on-site.

This is the time of year that our team get to start exploring their creative side, finding new and exciting ways to deliver both unique and memorable experiences in the many destinations that we work.

Most recently, the team's creative flair was focused a little closer to home, as we celebrated the recent birthday of our Senior Event Coordinator, Jessica Newmarch.

Jess, you are most welcome!
In This Newsletter:

Industry Recog nition
Peta Webster - NSW Finalist - Operations Person of the Year - 2019 Meeting and Events Australia Awards

GEMS Annual Retreat - Where the Value Lies

What's New
Client Portal - Real-time Event Data and Statistics
Industry Recognition
Peta Webster - NSW Finalist - Operations Person of the Year - 2019 Meeting and Events Australia Awards

We are very excited to announce that Peta Webster, National Operations Manager at GEMS, has been announced as a NSW Finalist in the category of 'Operations Person of the Year' for the 2019 Meetings and Events Australia Awards.

MEA is a national, independent not for profit organisation dedicated to servicing the needs of the meetings & events industry and promoting professionalism and excellence in all aspects of meetings and event management.

The MEA NSW Awards night will be held on Wednesday, 25th March in Sydney.

We wish Peta the very best with her well-deserved nomination.

GEMS Annual Retreat - Where the Value Lies

Each year, the GEMS team leave the office to go on retreat. It's a brief, yet necessary and valuable discon nect from hosting client events in order to focus on and review GEMS business processes, culture and staff wellbeing.

In November 2019, the entire GEMS Event Management Australia team went down to the NSW South Coast for three nights. This was GEMS 5th annual retreat since its inception and the positive results for our company have benefited both team members as well as the clients that we work with, through the delivery of improved services.

In 2019, much of our retreat focused on the continued development of our event procedures and policies, as well as event marketing.

In the past 10 years, the use of technology by way of event planning software and event apps has well and truly forced business events into the 21st century. GEMS use of industry leading software means we are delivering our clients with the best possible registration, event programming and information platforms. We use much of our time at the retreat to review all of our software modules and ensure that our procedures are current and actionable by the entire team. This review has become a critical aspect of the retreat in order to stay abreast of the technologies available.

Another focus for our team was the event marketing aspect. We recognise that now more than ever, people do not have time to read the multitude of emails that hit their desk on a daily basis. GEMS make it a priority to review our event marketing strategies to ensure that we are connecting with our target markets via a multi-platform approach with the goal to extend our marketing reach to engage with the right people. We use our time at the retreat to look at what works and what doesn't, as well as to review the feedback from both clients and delegates that have attended the events we manage.

Lastly, though not least of all, our retreat is a time to relax, re-connect with our colleagues outside of the office environment and to have some fun! In the past few years, it has become tradition for the cards and game boards to hit the table and the competitor comes out to play (not naming any names!)

Suffice to say, when we leave retreat, the team is more focused, motivated, brimming with new ideas and a touch more competitive than when we first arrived.
What's New
Client Portal - Real-time Event Data and Statistics

Do you want immediate access to delegates information, registration bookings and financial reports in real-time without having to ask your Conference Organiser for a tailored report?

Included in all GEMS Event Management service packages is access to an online Client Portal. This portal is your one-stop event information hub, to view real-time event reports, which can be provided as both PDF or downloadable excel spreadsheets.

In the early stages of your event, our team will work with your committee to identify the delegate and event data you will require within the Client Portal. You can then login to the portal, pull the reports you would like and provide an update to your committee or organisation on the progress of the event. Standard reports include:

  • Attendee information
  • Registration numbers
  • Accommodation bookings
  • Sessions presentation information
  • Function attendance
  • Dietary requirements
  • Financial Statistics plus much more

We understand that our clients have limited time to commit to overseeing the event progress and often they do their event tasks outside of work hours. The Client Portal can be accessed from anywhere on any computer or laptop with internet access. If you have a last-minute committee meeting.... no problem. You can pull your reports while sitting in the meeting to discuss them with your colleagues.

If you want to know more about our Client Portal, get in touch with the GEMS team.
Would you like to know more about our conference and event services?

If you are planning a conference for 2021 or beyond, - let us help!

We would love to provide you with a customised Event Management Plan to meet your needs. Whether you require full conference management support or simply assistance with your online registration services, we have the team to deliver.

Please contact Michelle Glasson, Director of Marketing and Business Development to discuss your event support needs on +61 2 9744 5252 or email mglasson@gemsevents.com.au