Answer:

There are many types of interview questions, but one of the most common types now being used at most interviews is the "Behavioral Question." A behavioral question is one that asks you about a past experience. Human resource managers and flight attendant recruiters feel that one's actions in handling past experiences can be a good measure of future success.

The behavioral question is usually a three-part question. The first part asks about the specific experience; the second asks how you handled it; and the third part asks for the outcome. Your answer should contain these four steps (Situation, Task, Action, Result or "STAR") for optimum success.

1. Situation: give an example of a situation you were involved in that resulted in a positive outcome.

2. Task: describe the tasks involved in that situation.

3. Action: talk about the various actions involved in the situation's task.

4. Results: what results directly followed because of your actions.

The story should have a beginning, a middle and an end. In other words, you should state the (1) experience, (2) how you handled it, and (3) the outcome. You should also be very specific using times, dates, names and anything else that is appropriate to get your point across. Obviously, the story should show the interviewer your strengths and not your weaknesses, so try to be selective in choosing the story you want to talk about.

Here are some examples of behavioral questions that you may encounter in an interview. For suggested answers to these and many other questions, review our Interview Questions database of over 60 questions in the Application Center (members only).

• Give an example of a situation where you had to handle a disgruntled customer and the outcome.
• Give an example of a situation where you were not being supported by your employer and how you handled it.
• Give an example of a situation where you had to go the extra mile to please a customer. Describe a situation in the workplace that you perceived to be unethical.
• What was the most difficult decision you had to make in the past year?
• Give us an example of a situation where you had to deal with someone with a different ethnic background.
• Give an example of a situation where you dealt with a problem that you were unable to resolve.

 
Good Luck!

 

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