 Security Clearance Required
Question: I am trying to close my fiscal year. When I click on the maintenance tab, the close income statement/close fiscal year options can't be clicked on. What am I doing wrong?
Answer: You need security clearance to access that function, and if the function can't be accessed, it means you do not currently have that clearance. You need your administrator to grant you access.
Page Breaks in FR
Question: How do I get rid of a blank page in Financial Reporter? Row height adjustments that I make to my prior page don't make it go away. There's only the one page break showing in FR, and I can't even see how I make that page break go away so that I can replace it.
Answer: The first thing to check is whether you have any columns (at the right) or rows (at the bottom) in your report that are completely blank and not used. The Financial Reporter prints all columns, whether they are blank or not, which is different than Excel. If you do, Collapse your report (if you use SmartSheets) and delete those blank columns/rows. You may find that this solves the problem.
To remove a page break, highlight the row that has the red page break indicator and either press Control-B on the keyboard or from the Edit menu, choose Edit Row Page Break. Changing page breaks are not available on the right-click menu, nor does the context change on the Edit menu whether the selected row has a page break or not.
For Column page breaks, the process is identical, except that the keyboard combination is Control-L instead.
Purging Tax Transactions
Question: I've done the period end and year end in AP, and I've purged vendor history, however, when I run a Tax Transaction Report, historical transactions are still printing. How do I get rid of prior year transactions from this report?
Answer: Print the Tax Tracking report to paper or file. When done it will ask you if you want to purge the report. You will find the Tax Tracking report with the transaction reports.
Changing Print To File Type
Question: How do I print the aged trial balance in Receivables to an Excel file? I've tried and it goes to a Word file.
Answer: You can change the type of file that you print to in User Preferences > Report Options.
Bank not recognized by BR
Question: We have set up a new bank in Bank Rec and in Payables. I thought I had set up all the links and integration just like I had the old bank. However, things did not go as expected... I completed an EFT cheque run in Payables under the new bank. I then opened up Bank Rec, and when it was checking batches to import, Adagio told me that the Payables batch from the new bank was unsuccessfully imported. What is going wrong?
Answer: When you set up a new bank in BankRec, you are required to enter the AP bank code. This is how BR knows which BR bank to import the AP payments into. It sounds like BR is not able to match the AP bank assigned to the incoming transactions to a BR bank. Double check that code.
Restoring Data
Question: While running through my year-end procedures, I inadvertently selected to purge vendor detail for past years. However I have two complete backup copies of my hard drive data, so I want to restore the Adagio data from before the year end.
Can I just copy the files from the backed up softrak/data directory and replace ones in my C drive?
Answer: Move all the files you don't want (likely all the files in the data Folder) to another Folder before copying the backup files into place. After the copy, run Data Integrity Checks in all the modules, and print the major reports to confirm the numbers are what you expect. It's usually well worthwhile checking with us when you find yourself in this position, since a mistake in the process can generate days and days of work.
You can find more tips like this in the Softrak Technical Support Forum at www.softrak.com, by signing into the Client Portal.
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