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Now that we are with our new management company, City Property Management (CPM), our new manager, Brooke Pepper, tours the entire property once every two weeks to check on its condition and any HOA maintenance issues. She also captures and reports any possible violations of our rules that she may see while she is here. Occasionally homeowners see situations within Sincuidados that may be violations of our rules and CC&Rs, but they are not sure how to report them. In order to preserve our property values, it is in our best interest to report any possible violations so that they can be checked out and dealt with.
In the past, whenever homeowners saw a violation, they had to personally call or email the manager or a Board member to report what they saw. Now, with CPM, any homeowner can file a possible violation report on the CPM website directly. CPM requires a photo of the incident (assuming it is something that can be seen). Brooke will review these and, if they are valid violations, she will write a letter to the homeowner in question, asking them to address the issue to avoid a violation fine.
Although these letters come from Brooke, state law requires that we disclose the name of the person who witnessed the violation if a formal request is made during any dispute between the HOA and the homeowner/attorney. Some homeowners have told me that they would rather not have their name associated with any violations they report. To accommodate this, Brooke has now agreed that you can add a comment such as, “I would rather not have my name associated with this complaint” when filing the complaint on CPM's website. If you do this, Brooke will try to verify the violation during her next tour (which could be up to two weeks later). If she can verify the complaint, she will then file the violation notice with her name as the witness. Unfortunately, if she cannot verify it at that time, the complaint will have to be dropped. But this new process should allow anyone to feel comfortable reporting any possible violations that they see in order to help us all keep our property values high.
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