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As a proud first-generation Mexican American, Texan, and mother of three—I understand the difference that quality public service can make and learned the value of public service from my own mother, a teacher, while growing up in El Paso. After earning my law degree from South Texas College of Law, my career in public service began over 23 years ago in the Aldine Independent School District’s legal department. As Assistant General Counsel, I oversaw the district’s in-house property tax collection and other matters that have prepared me to lead the Tax Office.
When I took office in January, I made it a priority to listen and learn. In my first six months, I’ve visited our branch offices, headquarters, and distribution center and have seen firsthand the dedication and professionalism our staff bring to their work—even while navigating significant challenges due to limited resources and staff. We are working hard to address long wait times at branches, reduce hold times at our call centers, and modernize the services you all rely on.
An investment in the Tax Office is an investment in the people of Harris County. That’s why, in March, I presented a supplemental budget request to the Commissioners Court, asking for the resources needed to support this work. I’m grateful the Court approved a $2.5 million investment for Fiscal Year 2025, which will allow us to invest in our workforce and launch initiatives to reduce wait times, modernize services, and better serve all residents.
Our goal is simple: Provide best-in-class service to everyone who contacts or visits our office. That work is already underway, and I look forward to continuing it with you in mind every step of the way.
Thank you for your trust, your time, and your partnership. I am committed to serving the communities of Harris County with transparency, accountability, and respect. We are here to serve—and we’re building a better, stronger Tax Office to meet the needs of a growing and thriving Harris County.
Sincerely,
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