June 13, 2022
ENTREES
Product & process updates (check the icon guide below to see what topics are covered)
Help Our Customers Be Prepared in the Event of an Outage
As a reminder, we have updated the Guide - Hardware Install and Guide - Manager Training to include a section on configuring Offline Mode. 

Questions? Share with us here!
Breadbox and Sandbox Account Update
Thank you to the 38% of you who have completed the New POS Experience in Breadbox!

If you’re part of the 62% who haven’t yet viewed this brief overview and knowledge check, we hope you’re able to snag just 20 minutes this weekend to complete it (who says you can’t watch a training session with a delicious drink in your hand?).

This new version isn’t live yet to customers, but will be rolling out in the coming months and we want you to feel prepared and ready to answer questions about it as they come up!

A note on testing the New POS Experience in your vendor sandbox accounts: Unfortunately our timelines have been pushed and we won’t be enabling the New POS Experience for any sandbox accounts at this time, so all the information you need about New POS Experience can be accessed in Breadbox. Once we are closer to a formal roll out of this new feature, enabling the sandbox accounts will be a high priority.
Hotel PMS Integration Update
Vendor Partners SHOULD NOT add Mews, the Property Management System (PMS) integration tile in Toast Partner Connect on the customer’s behalf. 

The customer must add the tile themselves so their contact information syncs properly. For more information on how to properly assist customers with setting up this integration, visit the Toast Central article here.
Unscheduled / Unexpected Post-Live Appointments
If you, as a technician, are working with a customer for a pre-live site and the customer requests assistance for a different live location, please reach out to Toast Logistics via the Slack workflow as soon as possible.

Toast Logistics and/or the Onboarding Consultant need to have a conversation with the customer before any unscheduled post-live work is agreed to or completed and must approve the post-live work first.
Tech Request Workflow Update and Reminder
We've added 2 new fields to the request category dropdown:
  • Requesting Approval for a CNC
  • Requesting Approval for a Cancelation 
NOTE: OCs must approve CNC and Cancelations before you mark them as such on the SA. It is important to wait to do so until you receive word from them.

Reminder! Please include detailed notes when you submit your tech requests in the Slack channel to assist Logistics and Onboarding quickly understand your needs. 

Helpful tips: 
  • Include the OC’s name. This saves us time when making a connection for you
  • Write clear notes about WHY you need to be connected with the OC so Logistics can determine next steps with minimal back and forth.
  • Please note: Logistics do not monitor tech connections between you and the OCs as there are too many for us to keep up with! If you are unable to reach the OC after being connected, please find the thread of your original post and @ the Logistics team member who claimed your request to alert them. 

See the examples below of helpful/less helpful tech requests:
Helpful examples:

  • “Had a Remote Manager Training with Cx beginning at 9:00 EST. Texted him at 9:05 with no result, so called at 9:15. He answered the phone, but after identifying myself the call was disconnected. I attempted to call again, but the call went to voicemail. I left my contact information but have not heard back from him.”
  • “Meraki is on and connected to network. It's visible on the Meraki dash, but the meraki is not assigning out IPs. Also, site is missing a bunch of drops for their hw.”
Less helpful examples:

  • “Site is not ready.”
  • “Hi. Can someone connect me with Matt please?”
Elo V4 Lock Task Mode
We will be launching a new feature for Toast Guardian that will enable us to launch Elo V4 Kiosk devices.

  • Toast Guardian is our Mobile Device Management (MDM) application that is included on all Toast devices running Android 8.1 and above.
  • LockTask Mode is the latest feature of Toast Guardian and provides a more restrictive experience than the standard Android Launcher, which replaces EloView today and enables us to expand our Kiosk offering to more devices across Toast!
  • This new launcher experience will prevent the user from accessing the Notification and Status bars, while also only providing access to the Toast POS application and its respective dependencies (ie. the browser).
  • This new launcher experience also has the ability to navigate back to the standard launcher experience for device level troubleshooting, if needed. 

We will be entering a Beta phase for this release in the coming weeks.
Toast Referral Program
Did you know Toast offers $1,000 for customers who refer new restaurants and help us grow the Toast community? Want to learn more about this?

Check out the new Referrals Toast Central Article with updated information on how to sign up for the Toast Referral Program, how to submit a referral, and updated FAQs. Feel free to share this article with customers so they can learn more about the Referral Program and how to earn extra dough referring customers to Toast!
RESOURCES
Use the resources below for continued education and training.
Submit feedback about a Toast product, function or process you’d like to see addressed in an upcoming version of the Vendor Morning Menu.
Access all the resources available to you in Breadbox!
Looking for something specific? Search for it within Toast Central!