We provide ways for your business to understand the financial impact of how you deliver Customer Experience to your customers across all interaction/journey points including:
April 25th - Customer friction is a revenue risk for any organization. Knowing which friction points to focus on is important for any brand looking to drive improved financial performance
IN THE NEWS: Canadian Tire Corporation Invests in CX Improvements
Kudos to Canadian Tire leadership for their understanding of the relationship between a great customer experience and financial performance.
Brands like CT understand that moments matter in driving customer behavior. But do brands grasp that friction is the greatest predictor of economic risk?
The Verde Group's Revenue@Risk® approach isolates and financially prioritizes friction points that lead to CX Leadership and ultimately increased market share.
