Monthly News & Updates
March 2021
City Continues to Follow CDC Guidelines; Opens in a Tiered Approach
On March 2 Governor Abbott announced an end to the statewide mask mandate and expanded capacity of all Texas businesses to 100%, effective March 10. The executive order (GA-34) provides the ability for the City to require employees and the public follow additional safety measures. The City of Highland Village, in an effort to provide a safe environment for our employees and the public, will follow Center for Disease Control (CDC) guidelines and continue to require the wearing of face coverings in all City buildings.

The opening of City rental facilities and programming will be in a tiered approach.

Tier 1:
  • Outdoor pavilion rental will resume at 100% capacity on March 10. The City will include CDC guidelines in all rental facility agreements and encourages the public to adhere to the guidelines.
  • Senior All-Star programming will resume at 100% capacity on March 15 and participants will be required to wear a face covering.
  • Special event applications received by the City will no longer require approval by the Mayor, effective March 10. All applicants will be provided the CDC guidelines and encouraged to adhere to the guidelines.

Tier 2:
The opening of indoor facility rentals will be evaluated on May 1 based on available case data after spring break and the Easter holiday.
Eye on Water

The City has an app through our automated meter reading system that will alert you of potential water leaks, help you track your usage, and verify your meter reads. After the recent winter weather event, your plumbing needs special attention. With the app you will be notified via text and email of a spike in water usage which could mean you have a water leak. The sooner you are aware of the issue, the sooner you can address it, which can add up to a cost savings for you!

To sign up for the app you will need your utility account number, your zip code, and a valid email address. It's free and it's easy.
Water Charges
The utility bill you receive at the beginning of April will reflect the water used during the February winter weather event. Some of you may have experienced a water leak that resulted in more water used than normal. The City of Highland Village has an ordinance to allow adjustments for documented residential water leaks. A billing adjustment is allowed for residents who provide proof of repairing a water leak. Only one month’s billing may be considered for adjustment. To qualify for this adjustment, the usage of the month affected by the leak must exceed a seasonal average by at least 50%. The seasonal average may consist of adjacent months or corresponding months of a previous year or any combination thereof, and the resident must provide proof of the leak being repaired. As provided for in the City Ordinance, the adjustment is 50% of the difference in amounts associated with the billed usage and adjusted usage. If you believe you qualify, contact Utility Billing at 972-899-5090.
Honor a Veteran
The City of Highland Village desires to honor Highland Village veterans. All Highland Village veterans, whether living or deceased, are eligible to be recognized provided they meet the following criteria: the veteran, who was honorably discharged, maintained Highland Village residency for a period of at least one year at any point in the veteran’s life. A 2” x 6” plate, funded by the family or a sponsor, will be ordered by the City and placed on the stone monument on the landscaped grounds of the Highland Village Municipal Complex, adjacent to the Armed Forces Monument and the Inland Trail. The ceremony will take place on May 25, 2021. An application must be completed and submitted to the office of the City Manager by March 31, 2021 to be included in this ceremony. Once approved, the plate will be ordered. Please visit the “Veterans Monument” under the “Community” menu on the City website at to download an application. Contact us at 972-899-5105 or with questions or for more information. 

Attention Dog Owners!

Did you know that bacteria, parasites, and pathogens from dog feces can be transmitted directly to humans and other pets? Did you also know pet waste contaminates soil and gets washed into our waterways? Seeing, smelling, or stepping in piles of poop is not only annoying - it's gross!

When out enjoying our parks and community, please remember to be a responsible pet owner and pick up after your dog.
Irrigation Check-Up
Are you having trouble with your sprinkler system? The Upper Trinity Regional Water District, in partnership with the City of Highland Village, are offering FREE Irrigation System Check-Ups for homeowners! As part of the voluntary program, a licensed irrigator will perform a check-up of the system and identify potential problems, such as a broken or misaligned sprinkler heads and improper controller settings.

During the check-up, the irrigator will discuss proper irrigation system maintenance and controller operation and efficient watering habits, as well as provide a written report with suggested repairs and an estimated water savings amount to the homeowner. The number of check-ups is limited. Please fill out the online request form here to request a check-up. If you qualify, the licensed irrigator will contact you to schedule the check-up. For more information on saving water outdoors, visit
Daylight Savings Time

Daylight Savings time begins on Sunday, March 14, 2021. At 2:00 am, you will need to set your clocks forward one hour. This is the perfect opportunity to change the batteries in your smoke detectors and carbon monoxide alarms. You should check your detectors and alarms monthly to make sure they are in working order and if they are over ten years old, replace them.