January 18, 2021
First, I want to apologize. I know that many of you who are age 65-74 or who have a high-risk medical condition had been looking forward to registering today to begin the process of receiving the COVID-19 vaccine. If you attempted to do so this morning, you are understandably frustrated and angry.
Due to technical difficulties experienced by an IT vendor, the registration form was down for most of the morning. As a result, the Vaccine Hotline received thousands of calls and was overwhelmed. While this issue was unforeseen, it is still not acceptable.
Use the online pre-screening form and vaccine appointment questionnaire
- Call the Health Department’s vaccine hotline at (703) 324-7404 (Monday-Friday, 9:00 a.m. to 7:00 p.m., Saturday and Sunday, 9:30 a.m. to 5:00 p.m.)
Again, I apologize for the added stress caused by this issue. If you need additional assistance registering, please reply to this email or email firstname.lastname@example.org. We are here to help.