Welcome to a brand new decade, the decade of disruption. Artificial intelligence, the platform economy, purpose, and profit, an age of noise, all compounded by a changing climate and population, will force us to re-think and re-imagine how we engage our customers and earn their loyalty.
In this opening keynote, Tony Chapman will talk about how how to embrace change by focusing on the desired outcome, laddered to a higher purpose that will turn headwinds into tailwinds and whispers into roars.