December Newsletter

Upcoming Frameworks Training Webinars December 8/9 December  Sales Order Processing - Advanced Charlie McLennan will be running through the more advanced functions of the Sales Order Processing module in Frameworks. Register Here Tip of the Month Windows 10 Quick Start Windows 10 has introduced a "fast start option" which if turned-on has caused issues with Integrated EFTPOS pin-pads coming up in the “offline” state upon reboot. This issue seemed specific to newer Windows 10 PCs only. We've put together a solution for this and it can be found here.

What an amazing and challenging year we have all faced in 2020. I think it’s fair to say that it’s not a great one for all businesses, but as we all know now is the time to make your business rock solid so when we turn the corner we are in the best place to take advantage. There are a few highlights I would like to share with you on Sterland’s past year and our plans into 2021 - read here.

AHA - Product Development Ideas Portal

Click to Vote for previously submitted ideas below Print Payment Summary on Cash Account Picking Slips Copy customer name to contact name in POS Add/Remove users in Security Group Maintenance Date Picker Calendar to show upon clicking on Modify Date in Sales Order My Shortcuts - List in Logical Order by Parent Activity If you're not registered, contact our team at AHA@sterland.com.au to get access.

CUSTOMER SUPPORT OVER CHRISTMAS AND NEW YEAR  We wish to advise that our Sterland Support Team will be operating on a limited basis over the Christmas and New Year period. Please see below our office hours: Wednesday 23rd December 2020: 8:30AM to 5:30PM AEDT Thursday 24th December 2020:  8:30AM to 3:00PM AEDT Friday 25th December 2020: Closed (Christmas) Monday 28th December 2020: Closed (Boxing Day)  Tuesday 29th December 2020: 8:30AM to 5:30PM AEDT Wednesday 30th December 2020: 8:30AM to 5:30PM AEDT Thursday 31st December 2020: 8:30AM to 3:00PM AEDT Friday 1st January 2021: Closed (New Years Day) We’ll be back to normal operating hours from Monday 4th January 2020. If you are experiencing critical issues i.e. System Down impacting all user's operations you may do one of the following: Call Sterland via +612 43 128 128 and PRESS 2 (Support) and leave a message. Email and SMS will be sent to Emergency/After Hours Staff on duty. Our Support Team will be in contact with you within 1 hour. If you have not been contacted by our Support Team within the 1 hour, you can contact our Sterland Support Manager via SMS on +61 431 435 171 OR leave a message. 

Community Query Library In the Community Query Library you will find shared query reports which are not part of the regular deployed and supported product. The list of queries can be downloaded and added to the Query Builder. 1) Stocktake - Items in Branch Not Counted 2) Price overrides 3) Sales Customer Invoice Export Click through to your library to find out more.

Sterland News

Meet The Team - Tom Johnston This month we are introducing our New Zealand based Solutions Design Consultant Tom Johnston. Tom started at Sterland in 2015, however was using the product long before starting at Sterland.  Read more about Tom.

Sterland Useful Links

Sterland Support Sterland Knowledge Base SKB AHA Portal Previous Frameworks Webinars Previous Newsletters Community Query Library