November 2022

Welcome to the first Brigham Voalté Update! You will be receiving these communications to keep you informed of updates, tips and tricks. For more information and the most up to date information, please visit Voalté | BH IS Portal (partners.org).
November Go-Lives:
Interpreter Services
Go-live Date: 11/8/2022
Workflow reminders:
  • Please utilize existing Pager #s for all Interpreter Services requests. Please visit BWH PikeNotes | Interpreter Services Contacts for specific pager # information.
  • Voalté is only for non-urgent follow up communication and should not be used for making service requests or for interpreting services.
Central Transport
Go-live Date: 11/8/2022
Workflow reminders:
  • Please utilize existing EPIC workflow for all patient transport requests. You can always call Transport at x27114 with any questions.
  • Patient Transport will Voalté Message the nurse an FYI message to indicate they are on the way (sample screenshot below). A response is not required but helpful if additional time is needed or patient will not be ready.
  • Voalté is only for non-urgent follow up communication and should not be used for making service requests.
Top 5 Voalté Reminders
(1) Messaging "Offline" Users
Messages can be sent to offline users, but the message will not be read until the next time the user logs back into Voalté. There is a small purple pop-up alert to remind you the recipient is “Currently Offline” but can be missed.

Users should be aware of recipient’s status before sending messages.

VoalteMe users have the capability to set themselves as “Unavailable” which essentially looks like “Offline” to the sender.
(2) Remind Teams to LOG IN and LOG OUT
All users need to log in at the beginning of their shift and log out at the end of their shift
(3) VoalteOne Phones
Once logged into Voalté on a VoalteOne phone, you will not have to re-enter your password unless there is 12 hours of inactivity. Please remind your staff: Once you have logged into a VoalteOne phone, you need to keep it on you at all times.
(4) Downloading VoalteMe via App Store vs MGB App Catalog
Please utilize the MGB App Catalog when downloading VoalteMe. For more information, please visit VoalteMe Download Instructions.

VoalteME downloaded from the iOS and Android native app store will not work.
(5) Ongoing Device Tracking
Device tracking is done locally through your check-in and check-out processes. If a VoalteOne device is misplaced, you can open a ticket with bhvoaltesupport@partners.org to identify the last user to log into the device.

NOTE: Voalté team does not have the ability to GPS track or utilize the "Find my iPhone" feature.

If a device is confirmed lost, the Voalté team will assist to lock and wipe the device and report it stolen. A replacement device will need to be purchased by your department.
Voalté October Data Snapshot
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Need Help?
Contact the Service Desk for additional support. For non-urgent issues with Voalté or for any other questions, please open a ticket with the Service Desk using one of the following options:
Copyright © Brigham and Women's Hospital. All rights reserved. You are receiving this Newsletter because you have been identified as Voalté user at Brigham and Women's Hospital.