CFPB - Consumer Complaint Analysis Results
Consumer Complaints - The CFPB released the first in-depth report analyzing complaint submission patterns by U.S. Census tract. The report finds that complaints from wealthier communities with higher percentages of white, non-Hispanic residents were typically about loan origination and performance of servicing, while the complaints from communities of color and lower income communities were more frequently about credit reporting, identity theft, and delinquent servicing. (Published September 23, 2021)
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