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For more than a decade, IMPACT has served as the lead agency for Milwaukee County’s Coordinated Entry (CE) system, helping ensure that individuals and families experiencing homelessness are connected to shelter and housing in an equitable and effective way.
Since the launch of the Coordinated Entry (CE) program in 2013, IMPACT has helped shape how Milwaukee County responds to homelessness. Since that time, the CE program has served more than 235,792 unduplicated clients, reflecting IMPACT’s lasting impact on the community. This year alone, IMPACT’s CE team has served over 4,300 clients.
Over time, growing financial pressures and tighter funding restrictions made it difficult to maintain the staffing and service capacity on which the program depends. After careful consideration, IMPACT determined that continuing in the Coordinated Entry lead role was no longer sustainable.
In November 2025, MCHH Board of Directors selected Milwaukee County Housing Division to take on the role of the Coordinated Entry lead agency, starting in January 2026. This transition builds on the existing strengths and positions of the County’s current street outreach, housing support, and crisis response services.
IMPACT’s commitment to people facing housing instability remains strong. The organization will continue to be a vital part of Milwaukee County’s housing response, ensuring that when someone reaches out in crisis, they are met with compassion, expertise, and a clear next step.
As IMPACT transitions out of the lead agency role, IMPACT 211 will continue to serve as the community’s trusted, 24-hour front door to housing assistance. Milwaukee area residents in need of emergency shelter or housing support should continue to call 211.
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