What's New at Active Money Management, Inc.
October 2019
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Arizona Department of Revenue Enhances
Customer Service with Live Chat
Arizona taxpayers now have another option when seeking information about state taxes, the transaction privilege tax program or answers to a variety of questions.
On August 1, 2019, the Arizona Department of Revenue (ADOR) introduced live chat feature to its www.AZDOR.gov and www.AZTaxes.gov websites. The pop-up application provides customers with answers to general questions and offers navigational guidance.
“ADOR Live Chat allows customers to interact with department representatives in real-time and depending on the inquiry could mean the taxpayer receives information in a matter of seconds,” said Arizona Department of Revenue Interim Director Carlton Woodruff. “The Live Chat feature, along with the agency’s Customer Care Call Center and in-person assistance at three ADOR locations in the state, strengthens customer service at the department.” 
ADOR Live Chat is available for inquiries, Monday through Friday initially from 8 a.m. to 5 p.m.
Taxpayer privacy is paramount to the Department of Revenue; therefore, answers to specific taxpayer information will not be addressed through the website Live Chat feature. Customers seeking information on particular private taxpayer matters or confidential account information will be directed to an ADOR Service Department.
Rebecca S. Gaylor, CFP®, CFS
Active Money Management, Inc.
11811 N. Tatum Blvd
Suite 2200
Phoenix, AZ 85028
Securities offered through J.W. Cole Financial, Inc. (JWC)
Advisory Services Offered Through J.W. Cole Advisors, Inc. (JWCA)
Active Money Management and JWC/JWCA Are Unaffiliated entities  
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