The InControl Call Reporting is a browser-based series of reports that generate sought after business analytics to help management make better business decisions. The reports are created in a user friendly interface that allows readers to quickly analyze,for example, call activity in the company, such as, inbound and outbound call volume, total call, duration of calls and average duration of calls and department productivity levels. InControl allows users to create unique templates that best fits their needs and also gives the option to export to spreadsheet and visualization tools for closer analysis and polished presentations.
The following sample report and video takes a closer look at InControl.