CrowdStrike outage wiped out hundreds of NC DMV appointments. What happens next?
by Richard Stradling/Charlotte Observer
The worldwide Microsoft computer outage hit the N.C. Division of Motor Vehicles during its busiest season, forcing it to shutter all 115 of its driver’s license offices Friday morning and cancel the morning’s appointments.
Altogether, 1,894 customers with appointments were affected, according to the DMV. About 600 of them waited around until the computers came back online and were served Friday afternoon or returned to one of 16 driver’s license offices that take walk-in customers on Saturday mornings.
But about 1,300 people with appointments Friday made arrangements to come back later, said spokesman Marty Homan. DMV staff asked what day and time they could return and put them on a list of “priority walk-ins” who would be moved to the front of the line when they arrived, Homan said.
“They’re just kind of shoehorning them in where they’re able,” he said.
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